This position will assist students, parents, instructors, advisors and the public with questions and inquiries related to Treasure Valley Community College admissions, advising, registration as well as financial aid questions and procedures.
MANDATORY: High school diploma or equivalent, and at least 2 years of advanced training or education in office technology, relevant to performing clerical tasks. Experience using a variety of word processing and other software applications and programs. Must be self-motivated and have the initiative to work independently to meet deadlines and be willing to work an alternative schedule when needed. Excellent communication skills. Must be or become familiar with policies and programs related to department served. Must be able to deal tactfully with the public both in person and via telephone; maintain cooperative effective working relationships with faculty, staff and students; and actively support a teamwork environment.
PREFERRED: Associate’s degree. Previous experience working in Student Services. Bi-lingual in English-Spanish.
Acts as the primary point of contact for students in processing admissions and registration related documents, and financial aid information and processes. Act as first point of contact for all inquiries relating to the College.
Assist prospective students, current students, staff, faculty, and the public by providing general information regarding program availability, requirements, college admission policies, and other functions of the Student Services Center.
Accepts and processes student payments. Coordinates plumbing apprentice registrations and attendance archives. Monitors and accepts payments and contacts students for debt collection.
Acts as a backup for Testing Center and Bookstore when needed, proctoring exams and handling bookstore sales. Assist with work study referral, assignment, and training process.
Uses Jenzabar and SalesForce system to contact potential students, follows up with emails, calls, or texts. Assist prospective students, current students, staff, faculty, and the public by providing general information regarding program availability, requirements, college admission policies, and other functions of the Student Services Center. Coordinates call and email campaigns through admissions office.
Assist prospective students with information on application materials for admissions and financial aid. Receives application materials and check for completeness. Assist students with registration, add/drops, and student withdrawals.
Answer questions in person, via email, U.S. mail or by phone regarding college policies and procedures including but not limited to Admissions, Advising, Registration, New Student Orientation, Financial Aid, Testing and other student services. Refer students as appropriate.
Active participation during each registration period to assist with problems and questions.
Provide proactive services to a diverse population including non-native speakers, international students, high school students and other community members whose needs and interests vary.
Schedule necessary follow-up appointments/visits for prospective students or other interested individuals for the following: campus tours, admission, advising, financial aid, housing or other appropriate appointments. Contacts students to inform them of class cancellations.
Office support duties which may include scanning documents; distributing and processing of mail; updating and ordering admissions/registration publications and various office supplies; maintaining office area by updating signs and ensuring adequate supply of any relevant literature; and process returned mail for bad addresses.
Gather information from students in order to understand and evaluate individual circumstances; interpret relevant policies, procedures and guidelines to determine the appropriate referral for further assistance as necessary.
Provide information to students regarding the availability of classes; enrollment and class status; and location of classes. Notify students of registration dates, withdrawal deadlines and drop/billing dates.
Provide back-up for the Admissions office; inputs student admissions into the college’s student information system; supports recruitment efforts by maintaining recruitment materials, information packets and other recruitment and advising mailings; completes data entry of interest cards and application forms.
Abide by federal, state, local and institutional policies. Perform all functions within compliance of the above restrictions as well as within FERPA (Family Educational Rights and Privacy Act) compliance.
Maintain up-to-date knowledge of programs, college policies, and procedures.
TERMS OF EMPLOYMENT
This is a full-time, 12-month, Classified, non-exempt position. The working hours for this position will be Monday-Thursday 10:00-7:00; Friday hours may vary.
Benefits include medical insurance for employee and eligible dependents, retirement plan, vacation earned at a rate of 6.67 hours per month (80 hrs per year) and sick leave earned at a rate of 8 hours per month.
A complete application file consists of the following:
APPLICATION SUBMISSION: All application materials should be submitted or mailed to: HR@tvcc.cc or Human Resources, Treasure Valley Community College, 650 College Boulevard, Ontario, OR 97914.
Do not contact this company in solicitation of any product or service.