Splash Wines is an online wine company and small family business, looking for a qualified candidate to join our dedicated customer service team. We pride ourselves on providing the best customer care in the business, and as a member of our team you'll be equipped and expected to carry out the highest level of service. It is our mission to provide a fun environment for our employees that promotes happiness from the inside out. As a small but growing business, when you work with us you are a highly-valued part of our team. We want you to come to work feeling motivated and proud, that is why we continually invest in creating outstanding work experiences and want you to be and feel at your best, always.
Our customer service representatives are a very important part of our company. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond.
* Handle and carefully respond to customer inquiries.
* Provide excellent customer service through active listening.
* Work with confidential customer information and treat it sensitively.
* Aim to resolve issues on the first call by being proactive.
* Communicate with customers appropriately and professionally.
What We're Looking for
* 1-year Customer service experience minimum
* Over 21 years of age and willing to learn about wine
* Must be available to work weekends
* Ability to type 25 wpm
* High School Graduate
* Comfort with desktop computer system
* Proven oral & written communication skills
* Logical problem-solving skills
* Strong Work Ethic
* Ability to use Windows and Excel operating systems
* Organization and work prioritization skills
Overview of Responsibilities
* Provide inbound phone and email support
* Facilitate the placement of orders, refunds, or exchanges
* Perform data entry
What's in It for You
* Benefits package
* Paid time off
* Opportunities for personal growth and development
* Work in an expanding industry
Job Type: Full-time
Salary: $13.00 /hour
Job Type: Full-time
Pay: $13.00 per hour
Do not contact this company in solicitation of any product or service.