Do you want to use your supply chain experience to help Harkla change more lives for those with special needs?
We’re looking for an experienced Full Time Operations Manager to help us expand our reach globally, while making sure we’re fulfilling every order efficiently and cost-effectively.
If you are unfamiliar with Harkla, please read about our company, mission, and core values below:
Harkla has one mission: Help families raise happy and healthy children with special needs.
This mission is at the core of everything we do. Every decision is centered around the question of "how does this help our customers?"
The way we differentiate ourselves from our competition is by always asking, how can we be more helpful? In customer service, our blog, or post-purchase information, we want to be more helpful.
Harkla's Core Principles:
Harkla is a highly autonomous, hard working group of people trying to change the world of special needs for the better. This is a great environment for hungry, self-starters who want the ability to learn, grow and make a large social impact.
This is not a great environment for people who want a comfortable, repeatable, straightforward job and don’t want the responsibility that comes with a flexible, autonomous work position.
Make sure to look through our product catalog so you are familiar with our company.
This role will be in charge of the operations side of Harkla. This means you’ll be joining the leadership team and working directly under Casey, the founder and CEO.
PLATFORM MANAGEMENT & FULFILLMENT
PRICING & FINANCES
PRODUCT QUALITY, SAFETY, & ENVIRONMENTAL IMPACT
MANAGING THE OPERATIONS TEAMS
A large majority of our Customer Happiness falls into operations:
SOFTWARE/PLATFORMS WE USE:
1) Team Revenue Bonus
After 6 months of being a part of Harkla, team members will split 1% of monthly revenue as a bonus
2) Paid Time Off, Sick Leave, and Paid Holidays
Paid Time Off
After 6 months of employment, all Harkla team members have a minimum of 2 weeks PTO per year. While sick leave is included in PTO, it does not count towards your minimum PTO requirement.
Prior to 6 months, team members have a maximum of 5 days PTO.
All team members will get these holidays off:
3) Expenses Covered
All computers, software, and technology expenses within reason will be covered by Harkla.
All books, courses, and conferences related to your role at Harkla will be covered by Harkla.
If you work out of a coworking space, we will cover the expense. If you work from home or coffee shops, we’ll add a $50 per month stipend to cover those related expenses.
4) Flexible Hours
Team members are expected to work “full time” for Harkla, although hours will not be tracked. All tracking will be on a performance basis.
Projects, deadlines, KPIs, and performance standards will be set to what could reasonably be expected to be accomplished within 40 hours per week.
The hours you work each day are up to you, but we expect to have large overlaps in hours worked for increased communication and collaboration.
5) Flexible Location
Team members are allowed to work anywhere they would like as long as they spend the majority of their time in North America and stay in a location that is aligned with a U.S. Timezone.
Performance standards will not be lowered for extended travel.
Do not contact this company in solicitation of any product or service.