Job Details

Program Director

  2020-02-20     Jannus, Inc     1607 W. Jefferson St.     6,250.00 to 7,000.00 month  


Jannus, Inc. is a forty-six year old nonprofit 501(c)(3) organization that operates a broad social-impact portfolio that promotes community health, creates economic opportunity, and advances public policy. With more than 20 unique programs at eight locations across the state of Idaho, 125 employees, and an annual budget of approximately $15 million from diverse funding sources (federal, state, private foundation grants, fee for service and donations), Jannus services reach 35,000 people in Idaho a year. Included in this portfolio is the Idaho Suicide Prevention Hotline.

Our employees are our greatest asset! Maintaining a positive work/life balance is one way we recognize and encourage our staff to take care of themselves. We offer a competitive benefit package including medical, dental, vision, life insurance, vacation, sick leave and a generous retirement plan. Exempt employees earn four weeks of vacation in their first year of employment. After one year of service, employees earn a two hundred percent match on their retirement contributions of two thru five percent. Employees are immediately vested in the matching contributions.

Jannus Changes Lives. Join us!


The Idaho Suicide Prevention Hotline (ISPH) provides crisis intervention, emotional support and resource referrals to callers across Idaho. ISPH is the statewide suicide prevention hotline, connecting with nearly 15,000 Idahoans annually via call, text, and chat. The Program Director is responsible for the successful administration, management, operations and sustainability of our accredited volunteer-based suicide prevention hotline. Success includes assuring excellent service quality, support of a high-performing team of staff and volunteers, impeccable public speaking and written communication reflecting ISPH’s work, strong relationship building and ability to work collaboratively with many stakeholders, strategic planning, fundraising/development and grant writing for sustainability, reporting and compliance with contractual and grant requirements, Federal and State statutes and regulations and Jannus policies and procedures, and minimizing risks to clients, the program and Jannus.

The Program Director responsibilities include:

    • Direct, support and oversee all aspects of the Idaho Suicide Prevention Hotline, maintaining the highest standards of operation 24 hours per day 7 days a week, and ensuring support and safety for callers, staff, and volunteers;
    • Lead program and administrative staff to develop the strategies, methods and procedures for optimal operations, robust volunteer training, measurable outcomes, and high performance, quality, and compliance on all program grants and contracts;
    • Inspire, support and maintain an environment and team culture where 19 full and part time staff and 90 volunteers succeed and thrive, including the direct supervision of five staff. Support and work closely with employees responsible for staff recruiting, training/professional development, supervision, performance management/evaluation and succession planning and recruiting and training of 3 classes of new volunteers annually;
    • Build and maintain effective relationships with a diverse group of partners and stakeholders and work collaboratively for the best design and delivery of mental health and crisis intervention services in Idaho;
    • Oversee and participate in the development and implementation of the Hotline’s ongoing sustainability efforts including an annual fund development plan, grant writing and donor support;
    • Develop and manage program budgets (approx. $1 million annually) utilizing internal resources and ensure that programmatic expenditures are consistent with approved budgets;
    • Oversee the development and implementation of the Hotline communication strategy/plan for all forms of communication;
    • Demonstrate impeccable public speaking and written communication to represent all aspects of the Hotline (and Jannus) to diverse audiences.


  • A strong commitment to understanding and improving mental health and crisis intervention systems and collaborating to promote suicide prevention initiatives across rural and urban Idaho;
  • Demonstrated knowledge of suicide prevention hotline theories and trauma informed care, standards and protocols or similar expertise;
  • Gets excited about and has demonstrated experience leading the messy work of operating complex initiatives, building strong internal and external relationships, managing teams and juggling multiple competing priorities within a crisis intervention or similar substantive service operating 24-hour a day seven day a week;
  • Five to eight years of program management experience, including demonstrated success compassionately developing, supervising and supporting a high-performing, strengths-based team of professional and administrative staff and volunteers;
  • Evidence of achieving positive results through relationship building, working productively with and incorporating input from staff and collaborative partners, (advisory committees, local and state governments, health and human service providers, emergency responders, crisis centers, hospitals, veteran organizations, and/or universities and colleges), and incorporating ongoing quality improvements;
  • Powerful, dynamic public speaking and writing skills to effectively communicate with a range of audiences and grantors all aspects of the Hotline’s services, impacts, successes and needs, including grant writing;
  • At ease in a resource-limited environment (managing budgets), flexible and able to lead through ambiguity, change and new opportunities;
  • Highest level of integrity and commitment to manage the program, interpret and comply with grant or contract requirements, state and federal statutes, national accreditation standards and all Jannus policies and procedures;
  • Commitment to race, equity and inclusiveness in all areas of the work;
  • Comfort with basic Microsoft Suite applications;
  • Ability to pass a criminal history background check;
  • Access to a reliable vehicle to travel for meetings and presentations statewide, and willingness and ability to travel to national conferences,
  • Provide verification of current state-required liability insurance.

EDUCATION: Master’s degree in related health and human services field or equivalent experience as an administrator or program manager in a relevant field.

CERTIFICATES, LICENSES, REGISTRATIONS: Clinical license preferred to supervise LMSW staff and student interns.

WORKING CONDITIONS: Works in general office environment with a 24 hours per day / 7 days per week phone room at a secure location.

PHYSICAL REQUIREMENTS: Sitting, standing, walking, repeated hand and wrist motions (for computer use) are required. Must be able to tolerate varied weather conditions when traveling to conferences and meetings. Must be able to lift 30 pounds.

TO APPLY: Complete the required Jannus, Inc. Employment Application available at and send with your cover letter and resume to Or fax to 208.336.0880 or mail or deliver to 1607 W Jefferson St., Boise, ID 83702 by March 1, 2020.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this job.

J a n n u s, Inc. is an Affirmative Action / Equal Employment Opportunity Employer

J a n n u s , I n c . shall abide by the requirements of 41 CFR sections 60-1.4(a)(7), 60-300.5(a) and (d), 60-741.5(a) and (d), and 29C.F.R. Part 471, Appendix A to Subpart A, if applicable. These regulations prohibit discrimination against qualified individuals including on the basis of race, color, religion, age, gender, pregnancy, national origin, mental or physical disability, genetic information, sexual orientation or gender identity, veteran status or disability, military status, or any status protected by federal, state or local law and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment women, minorities, qualified protected veterans, and individuals with disabilities.

Do not contact this company in solicitation of any product or service.

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