Job Details

Technical Support Team Member

  2020-01-13     Khamu Solutions, LLC     1414 W. bannock st     $12-18 hour  
Description:

Support Member (a.k.a. General All-Star) Job Description

A hard-working individual that will provide support to the various aspects of our product lines. This includes Point of Sale, Website Design, Online Ordering, Digital Menu Boards, and Social Media Maintenance. Point of Sale support requires a great phone presence and familiarity with remotely controlling computers. You must be able to communicate effectively with our customers. A general sense of project management is required to satisfy the varying needs of our customers.

The position of Support Team Member is an accelerated training program for upward movement into our Operations team. This entry-level position starts with simpler tasks growing your understanding and proficiency within our solutions.

Ideal candidates are self-motivated individuals, who love working with a passionate/competitive team (but don’t mind working alone), creating strong relationships with clients, working with brand new software, thinking creatively to solve problems, and continually improving company processes and culture. You must have previous experience learning on your own, as well as accessing knowledge from others, an ability to thrive in unknown territory, and a desire to contribute.

Make an impact

In our environment, every voice is heard and everyone's contribution is significant. You'll be working directly with the founders and management to make a difference in the restaurant technology space.

Growth opportunities

We have enjoyed sustained growth and we are actively working to put in place the right team to continue this success. You can be a part of this.

Laid Back Work Environment

Open environment, laid back but professional culture, & flexible schedule.

Flexible Hours

This is a full-time position (40 hrs). Your schedule will vary based on the week of the month. You will be responsible for an on-call shift, which is 7 days of on-call every 6 weeks. 

You won't get bored

You'll be a fast-paced environment and work with new technologies on a variety of projects.

Job Requirements:

General:

 0-3 years of client-facing experience (restaurant experience preferred -retail, client support, or customer service accepted)

 Very Strong organizational skills and pays great attention to detail

 Excellent communication skills

 Confident in critical thinking capabilities

 Comfortable with managing multiple expectations across team members.

 Good Researching skills (Yes, Googling stuff counts)

 Comfortable making a sales pitch or two in person or by phone.

Technical:

 MS Office Proficiency (especially Excel and Word)

 General web skills

 Web design, programming or Graphic Design skills are a big plus but not required.

 Comfortable with Social Media platforms

 Comfortable using remote access software (TeamViewer, LogMeIn, Showmypc, Aeroadmin, etc)

 Installing printers and USB devices

 Basic network configuration (wired and wireless)

 Configuring browser settings

Tasks & Responsibilities will include:

 Learn and become proficient in our new and existing software, especially the admin side

 Answer support phone calls and respond to support emails

 Opening and assigning support tickets to our development team

 Tracking the progress of open support & development tickets

 Perform User testing on new software versions

 Proof our new websites and software releases

 Updated website settings and content

 Making follow up & check-in calls to existing and potential customers

 Web research for our new and existing solutions

 Data entry

 Generating and distributing reports for client accounts

 Working with the management team to get them what they need from us and get us what we need from them on time

 Create, maintain, and grow relationships with our clients and vendors

 Respond to inquiries from clients (menu updates, price changes, store information updates) in a timely manner

 Support the sales management team on various client and internal projects

Details on the Job’s Activities

Point of Sale Support:

 Send project “welcome letters”, establishing tasks and timelines for new installation

 Understand Point of Sale processes for our customers to be successful and provide consultation on those processes

 Monitor and reply to Support E-Mails in a timely and professional manner

 Follow up with customers with regards to on-going issues or resolutions

 Willingness to learn about Virtualization and Hyper-V/Vmware

Online Ordering Software Support:

 Setting up the online ordering sites for new customers based on the setup questionnaire

 Setting up unique menu categories & sub-categories and assigning menu items to them

 Setting up options/modifiers and toppings and assigning them to the menu items

 Adding descriptions and full menu item names that are not maintained at the Point of Sale

 Adding menu item images, menu type icons, menu category images, and banners

 Troubleshooting basic errors reported by the customer

Website Services Support:

 Adding and editing menus

 Adding and editing other site information

 Setting up & testing forms

 Adding images and setting up photo galleries

 Proofing content on new and existing websites

 Publishing and unpublishing components and modules

 Testing custom functionality

 Preparing guideline instructions for the customers

 Troubleshooting basic errors reported by the customer

Travel Required;10-30% for Installation and Training of our customers.

Job Type: Full-time

Salary: $12.00 to $18.00 /hour


Do not contact this company in solicitation of any product or service.

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