Customer Service Representative
12601 W. Explorer Dr. Boise
Do you love to help people? Are you a Customer Service rockstar? Are you great on the phone? If this describes you, then we have the perfect career opportunity for you!
Americor is an innovative finance technology company, offering a unique approach to debt resolution. We are looking for self-motivated, enthusiastic, and dedicated Customer Service Representatives who want to help make a difference.
What you will do:
- Handle customer related phone inquiries in a call center environment
- Using your great customer service skills, you will ensure that customer inquiries are resolved promptly, professionally and thoroughly
- Manage escalated client calls with courtesy and professionalism
- Respond to email correspondence quickly and competently
- Utilize outstanding typing skills to enter detailed notes into our system
- Educate our clients on the company’s products and programs
- Look for innovative ways to enhance the customers’ experience
- Be a multi-tasking wizard, switching between multiple screens and systems with speed and ease in order to provide quick and accurate information to the client
What you will need to succeed:
- A pleasant, friendly attitude, with an ability to adapt to change.
- Previous Debt Resolution experience is a huge PLUS!
- At least 1 year of Call Center Customer Service Experience
- Experience taking care of difficult customers
- Highly developed sense of integrity
- Ability to communicate clearly and professionally both verbally and in writing
- An empathetic ear and excellent active listening skills
- Great attention to detail and organizational skills
- A strong work ethic, and willingness to work a flexible schedule as needed
- Technically savvy; able to use multiple computer systems while in conversation with a client
- Above average typing skills, able to type at least 40 wpm
Operate with INTEGRITY, deliver VALUE, strive for EXCELLENCE and do it with PASSION and you will make a difference in people's lives at Americor.
Click the link and apply today: https://app.jobvite.com/j?cj=o29FafwK&s=Boiseidahojobs
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Americor is an equal opportunity employer
Do not contact this company in solicitation of any product or service.