Job Details

Select how often (in days) to receive an alert:Ocean Network ExpressInternational Logistics Specialist- DocumentationCustom Field 1: USA - BoiseSalary Range:$50,000.00 to $56,000.00LocationBoise, ID.This position will follow a hybrid work-from-home/office model with at least three days in the office weeklyRole SummaryThis position is responsible for the successful execution of the Boise Export Documentation process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for attending to customer's needs, their bills of lading and providing problem resolution internally and to the offshore team. The incumbent will report directly to the Supervisor, Export DocumentationAdditional ResponsibilitiesRespond to customer requests timely and accuratelyProvide a high level of customer service both internally and externallyAbility to handle high volume of daily incoming calls and emailsAbility to maintain and organize specialized functions, coordinating with offshore for completionAnalyze and determine necessity for escalationAbility to work flexible hours/shiftsAvailability to work extended hours including weekends and holidays according to business needCore Required Skills and CompetenciesAbility to evaluate data, analyze, and problem solveAbility to multi-task and prioritizeAbility to succeed and thrive when working independentlyHighly motivated with the ability to work independently and as a team memberStrong orientation toward achievement at high levels by selfFunction Specific SkillsApplies knowledge, procedures and good judgment with daily decision-makingAttention to detail and accuracyProvides exceptional service to internal and external customers with accuracy, efficiency, and effectivenessResponds to customers, accurately, and timely in a caring mannerStrong verbal and written communication skillsRequired Minimum Years Experience0 to 2+ years function-relatedRequired Minimum EducationBachelor's Degree PreferredOcean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you're interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.ONE NA follows a hybrid work schedule requiring employees to work 3 days in the office (i.e. Tuesday, Wednesday, Thursday) and 2 days remote each week.Salary commensurate with experience means your pay will be directly proportional to your background, skills, and qualifications.What we offer:Opportunities available with hybrid working arrangementsTotal rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K planAbout Ocean Network Express (ONE)Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world's sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance, a global ocean carrier consortium.#J-18808-Ljbffr