Job Details

Accommodations Administrator / Case Manager (Remote, Temp)
Location: Remote (Pacific or Mountain time zone hours preferred)
Pay: $26–$32/hour, depending on experience
Schedule: Full time, Monday–Friday
Job Type: Temporary, 3–6 months, with potential to convert to permanent

CV Resources is partnering with a large, multi-location retail organization with employees across the U.S. and Canada to hire an experienced Accommodations Administrator / Case Manager. You'll manage workplace accommodation cases from start to finish as the function moves into a new team, which makes this a great opportunity for someone who thrives in a high-volume, evolving environment.

What You'll Do

• Manage a caseload of ADA workplace accommodation requests from intake through resolution (about 930 cases a year, mostly in the U.S. with some in Canada)
• Lead the interactive process with employees, managers, and HR partners to find reasonable accommodations
• Review medical documentation and keep case records accurate, confidential, and compliant
• Make sure accommodations comply with the ADA, state laws, and applicable Canadian requirements
• Partner with HR and leave teams, and help shape updated SOPs and processes as the function moves to a new department
• Track case status and keep stakeholders informed

What You Bring

• Hands-on experience managing ADA accommodations and the interactive process
• Experience at a large organization (3,000+ employees) with multi-state operations
• Comfort with ambiguity and changing processes
• Strong organization, documentation, and communication skills
• Discretion with sensitive and confidential information

Nice to Have

• Leave of absence experience (FMLA and state leave laws)
• HR generalist background
• Canadian accommodations experience
• UKG and NAVEX EthicsPoint experience

Why You'll Love It

• Fully remote
• A full-time schedule with potential to convert to permanent
• A chance to help shape processes during an important transition