Job Details

Hiring: Technical Records Specialist 2

Location: Boise, Idaho (Onsite / Remote – Webcam or In-Person Interview)

Contract Duration: November 23, 2026 – June 30, 2027

Work Schedule: Part-time initially (15–25 hours/week), increasing to 35 hours/week

Job Summary

We are seeking a detail-oriented and customer-focused Technical Records Specialist 2 to join a government healthcare program team in Boise, Idaho.

The selected candidate will support data collection, records management, reporting, and technical assistance using specialized software and computerized record systems. This role involves providing customer service to families seeking assistance and offering technical support to healthcare providers.

The ideal candidate should have excellent communication skills, strong attention to detail, experience with data management systems, and proficiency in Microsoft Office applications. An interest in children's health programs is a plus.

Key Responsibilities

• Maintain and manage specialized software used for program data collection, evaluation, and reporting.
• Provide customer service and technical assistance to external customers, families, and healthcare providers.
• Enter, retrieve, review, and maintain accurate information in computerized record management systems.
• Extract and organize data for analysis, data visualization, and reporting.
• Monitor records and databases to identify, investigate, and correct errors.
• Conduct data quality assessments and support continuous improvement initiatives.
• Troubleshoot software-related and process-related issues and recommend appropriate solutions.
• Interpret and explain applicable laws, regulations, policies, and program guidelines.
• Research information from various sources to identify and resolve problems.
• Prepare, review, and proofread professional business correspondence.
• Collaborate with team members and independently manage assigned responsibilities.

Required Qualifications

• Minimum 1 year of experience in customer service and communication.
• Experience working with computerized record management systems or databases.
• Strong data entry, data retrieval, and record-keeping skills.
• Experience analyzing information and researching solutions to problems.
• Excellent attention to detail and accuracy.
• Proficiency in Microsoft Excel, Word, Teams, and Outlook.
• Ability to monitor records and identify and correct data discrepancies.
• Strong written and verbal communication skills.
• Ability to interpret and apply policies, procedures, regulations, and guidelines.
• Experience interacting professionally with individuals from diverse cultural and socioeconomic backgrounds.
• Ability to work independently as well as collaboratively within a team.

Preferred Skills

• Experience with healthcare data management or government programs.
• Familiarity with specialized software and database systems.
• Experience supporting quality improvement initiatives.
• Interest in children's health and public health programs.

Work Schedule & Contract Details

• Initial schedule: 15–25 hours per week for the first couple of weeks.
• Expected schedule thereafter: Up to 35 hours per week.
• Contract period: November 23, 2026, through June 30, 2027.

Interested candidates are encouraged to apply!