Job Details

Manage day-to-day operations of a Tier 1 contact center supporting multiple clients via phone, email, and chat, ensuring service levels and customer satisfaction goals are met.Translate strategic goals into tactical deliverables, coach and develop supervisory staff, and conduct calibration sessions to ensure consistency in customer interactions.Oversee agent scheduling, de-escalate customer issues, monitor performance metrics, and build team morale through daily interaction and support.#J-18808-Ljbffr