Job Details

Job Description

The day-to-day operations include, but are not limited to the following:

• Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer
• service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.
• Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions
• Responsible to achieve customer service metrics and satisfaction levels
• Ensure all service orders are complete and entered into system
• Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.).