Job Details

Join a Growing Technology Leader

At Critical Systems, Inc., we're more than a manufacturer. For over 27 years, we've been a trusted partner to the semiconductor industry, delivering innovative, high-tech solutions that power some of the world's most advanced technologies. As an ISO-certified company experiencing significant growth, we're expanding our team to support exciting new products and opportunities on the horizon.

If you're organized, customer-focused, and enjoy working in a fast-paced environment where your contributions directly impact customer success, we'd love to meet you.

About the Opportunity

As an Order Processing Specialist, you'll play a critical role in ensuring a seamless customer experience from order receipt through delivery. You'll serve as a key liaison between customers, vendors, production, sales, and shipping teams, helping keep operations running smoothly and efficiently. This is a hybrid role (4 days in office and 1 day work from home)

This is an excellent opportunity for someone who enjoys problem-solving, thrives on organization, and takes pride in delivering exceptional service.

What You'll Do

• Process customer orders, order modifications, and escalations across multiple communication channels.
• Coordinate closely with the shipping department to ensure on-time delivery and communicate shipment timelines to customers.
• Serve as a primary point of contact for customer and vendor inquiries.
• Receive, prioritize, and process incoming orders based on company policies and customer requirements.
• Investigate and resolve order discrepancies to ensure accuracy and customer satisfaction.
• Communicate delivery updates and order status information with customers, vendors, production, and sales teams.
• Monitor inventory levels and coordinate replenishment of supplies as needed.
• Support additional operational and administrative tasks as assigned.

What You'll Bring

• High school diploma or GED required.
• Previous administrative, customer service, order processing, or related experience preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and problem-solving abilities.
• Curiosity and confidence to initiate change
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with:
  • Microsoft Office Suite
  • Microsoft Excel
  • Inventory management software
• Experience with NetSuite or a similar ERP system is a plus.

Physical Requirements

• Frequently sit and work at a computer workstation.
• Frequently use hands and fingers for typing and data entry.
• Occasionally stand and walk throughout the facility.

Why Join Critical Systems?

Competitive Compensation & Benefits

We offer a comprehensive compensation and benefits package designed to support your health, well-being, and future.

Career Growth Opportunities

As a growing company, we're committed to helping employees develop professionally and advance their careers.