Job Details

Department Ground OperationsOur Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.Job Description *** For external applicants only:(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Idaho.(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Operations Agent position at BOI within the last 12 months.***Pay & Benefits Pay of $21.01 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings**Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***Competitive health insurance for you and your eligible dependentsSouthwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.Explore more benefits you'll love: Summary Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the gate and be the reason flights run smoothly. You'll help Customers board, check flight details like weight and balance, and talk with other airport Teams to keep things running smoothly. Every day, you'll help our flights stay on schedule and make sure our Customers feel cared for and our Crews have what they need. Whether you're new to aviation or looking to grow, this role gives you the chance to learn and be part of something big. See what a day as an Operations Agent looks like: swa.is/DayWithOpsAgentAdditional details This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.Learn more about becoming an Operations Agent and check out the FAQs: careers.southwestair.com/operations-agent-workgroupWe're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.Responsibilities Provides friendly service to and maintains positive relationships with all internal and external CustomersWorks in a cooperative spirit to ensure the success of our CompanyResponsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flightsWorks in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of sameHandles Station AMS and radio communications traffic as neededCoordinates loading and unloading of aircraft by monitoring ramp activitiesAnswers station operations' telephonesAdvises Gate Agents when boarding will beginPrepares dispatch release forms and collects weather reports from Ops Suite for the CrewArranges for fueling of aircraft as requiredPrepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivalsCloses out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departureCoordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaningOperates boarding bridge, coordinates boar#J-18808-Ljbffr