Job Details

Onsite Customer Service Coordinator

Provides daily operational, customer service, implementation, expansion, and administrative support across multiple managed services accounts in the Boise, ID area. Works as an on-site multi-site/floater supporting three customer accounts and traveling between locations as needed. Supports front desk/reception, mail and package processing, print and copy support, administrative tasks, data entry, document handling, and other customer-facing business support functions. Requires strong customer service, communication, adaptability, organization, dependability, and the ability to work independently in different business environments. This is not a technical support or dedicated print services role; print and mail experience is a plus, but customer-facing experience is required.

Responsibilities

• Support daily operations and all contracted services at customer accounts within the assigned geographical area.
• Assist with process improvement, procedural testing, validation, and compliance with operational best practices.
• Support implementation of new customer accounts and service expansions.
• Assist with onboarding new team members and cross-training peers.
• Assist with developing and maintaining Site Procedure Guides and sharing best practices.
• Routinely inspect Site Procedure Guides for accuracy and compliance.
• Maintain knowledge of contracted services within assigned customer accounts.
• Perform daily visual inspections of site services and customer safety compliance.
• Provide feedback through surveys or other tools to improve the customer experience.
• Provide coverage for employee absences, vacations, training, implementations, and other business needs, including site management coverage when required.
• Travel to and from various customer locations to provide and support services and maintain service continuity.
• Create and maintain a customer-focused environment.
• Engage end users and collect feedback to support customer satisfaction.
• Communicate effectively and respond quickly to customer and end-user requests.
• Escalate customer issues to management and support resolution through completion.
• Collect data and use applicable tools and methods to support Monthly Operations Reviews.
• Perform front desk/reception coverage, mail and package processing, print and copy support, administrative duties, data entry, document handling, and other on-site support as required.
• Perform other duties as assigned.

Requirements

• High school diploma plus at least 12 months of related work experience; post-high school education is preferred.
• Strong customer-facing experience and excellent verbal communication skills.
• Previous mailroom, print services, reception, or office administration experience is a plus but not required.
• Ability to work effectively in a team environment and maintain positive, productive relationships with coworkers.
• Ability to adapt to changing situations, work independently, remain highly motivated, and demonstrate a sense of urgency.
• Strong judgment and ability to make sound decisions and resolve problems.
• Ability to perform repetitive work while following established procedures, sequences, and quality standards.
• Ability to understand and follow written and verbal customer instructions and effectively communicate them to site resources.
• Ability to resolve customer-related issues and troubleshoot and coordinate problem resolution.
• Basic math skills and intermediate proficiency with Microsoft applications and computers, including file and folder management and navigating network production folders.
• Working knowledge of account services to support job scheduling.
• Ability to maintain and accurately submit monthly expenses using proper coding requirements.
• May be required to move between locations during the same day and cover accounts approximately 4050 miles apart.
• Reliable transportation is required for travel between assigned customer locations if needed. A valid, violation-free driver's license and minimum auto insurance coverage may be required under applicable policy.
• The position may require walking, driving, or other transportation to alternate sites and may result in a longer commute than the scheduled shift.
• Ability to stand, walk, bend, reach, stretch, climb, and perform similar physical activities.
• Ability to lift or move items weighing up to 50 lbs. and push or pull wheeled machines that may weigh up to 400 lbs. when required for repairs or movement.
• Moderate dexterity required for regular use of calculators, keyboards, hand tools, and eye/hand coordination.
• Close vision required.
• Frequent local car travel may be required.
• Comfortable working in office or warehouse environments with normal lighting, ventilation, temperature, and noise levels.
• Working conditions may occasionally expose the employee to conditions that could result in minor cuts.
• Schedule flexibility is required. While most assignments are MondayFriday, 8:00 AM5:00 PM, some locations may operate as early as 6:00 AM or as late as 7:00 PM or later, including weekends.
• Business casual attire is required. Closed-toe shoes must be worn; jeans are not permitted. Polo shirts or similar professional attire are preferred.
• No specialized equipment experience is required.
• No driving is required as part of the initial temporary assignment; however, reliable transportation may be required if converted to a permanent position.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.