Job Details

HR Service Center Representative
Adecco is hiring an HR Service Center Representative in Boise, Idaho. This position serves as the first point of contact for employees, managers, and HR partners who need assistance with human resources and payroll-related questions.
The ideal candidate has previous HR generalist or employee service center experience, strong customer service skills, and experience using HR information and case management systems.

Location: Boise, Idaho
Pay: $25.00 to $30.00 per hour
Schedule: Full-time, Monday through Friday
Hours: Flexible eight-hour schedule between 7:00 a.m. and 5:30 p.m.
Work Setting: On-site
Contract Duration: Through March 26, 2027
Start Date: As soon as possible

Key Responsibilities

• Serve as the first point of contact for HR and payroll inquiries received by telephone, email, or an HR case management system
• Research employee questions and provide accurate information and solutions
• Enter and update employee information in HR technology systems
• Clarify customer concerns and determine the appropriate resolution
• Escalate complex inquiries to the appropriate HR, payroll, or business unit team
• Maintain professionalism while handling confidential employee information
• Complete administrative, transactional, data entry, and audit-related assignments
• Cross-train with other HR teams to assist with changing workloads
• Provide additional support during seasonal hiring, annual benefits enrollment, and other high-volume periods
• Document inquiries and resolutions accurately within the case management system

Qualifications

• At least one year of HR generalist, HR operations, or employee service center experience
• Experience answering or researching HR and payroll-related questions
• Strong customer service and communication skills
• Accurate and efficient data entry skills
• Ability to research questions and escalate issues when necessary
• Experience handling sensitive and confidential employee information
• Strong attention to detail and organizational skills
• Ability to manage multiple employee inquiries and priorities

Systems Experience
Experience using the following types of systems is required:

• HR information systems such as SAP SuccessFactors, Workday, PeopleSoft, or a comparable platform
• HR case management or ticketing systems such as BMC Helix, ServiceNow, Workday Help, or a comparable system

Experience working in a shared services or centralized employee service center is helpful but not required.

Apply today for immediate consideration for this HR Generalist opportunity in Boise, Idaho.



Pay Details: $25.00 to $30.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.