Job Details

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

***THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.

The Idaho Department of Health and Welfare, Division of Public Health has an opening for a Administrative Assistant 1 in the Idaho Bureau of Vital Records and Health Statistics office in Boise. The Idaho Bureau of Vital Records and Health Statistics is the official custodian of confidential certificates of birth, death, stillbirth, miscarriage, marriage and divorce events that occur in the State of Idaho.

If you have an eye for detail, have exemplary customer service and organization skills, enjoy keeping busy and like helping others we would like to meet you! The main duties of this position on the Vital Records Customer Service team includes downloading and processing online certificate applications, processing mailed in certificate applications, and providing telephone assistance to customers. The hours for this position are Monday through Friday 8:00 a.m. to 5:00 p.m.

This announcement will be used to fill vacancies at the Idaho Bureau of Vital Records and Health Statistics only. If you have previously applied for the Administrative Assistant 1 classification and wish to be considered for this position, you must reapply under this announcement. Previous scores will not be used. This announcement may be used to fill future permanent and temporary openings.

This position may be eligible for limited telework after successful completion of probation and necessary training. Approval to telecommute is not guaranteed and subject to termination at any time.

BENEFITS:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• We have one of the Nation's best state retirement systems ( (PERSI) that offers a lifetime benefit at retirement.

• 11 paid holidays

• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)

• Paid parental leave (

• Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week)

• 2 voluntary supplemental retirement plans including both pre-tax and Roth options

• Deferred compensation plan

• Life insurance for self, spouse, and children

• Short and long-term disability insurance

• Flexible Spending Accounts (FSA)

• Wide variety of training opportunities

• Some positions offer flexible hours and/or telecommuting

• Additional perks and discounts ( available through medical provider

• Public Service Loan Forgiveness (PSLF) Eligibility (

• Employee assistance program

Additional information related to benefits and/or State programs can be found here:

EXAMPLE OF DUTIES:

• Review information on applications for completeness and process complete orders

• Conduct telephone interviews to determine customer ability to obtain records

• Provide general information and instructions for requesting certificates

• Explain Bureau policies and procedures

• Download certificate applications that were completed online

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

• Good knowledge of office support functions including word processing, filing, composing a variety of business documents and reception.

• Good knowledge of gathering and compiling data.

• Good knowledge of balancing and coordinating a workload for multiple projects.

To meet these minimum qualifications, you must have the following:

• One year of work experience performing a wide variety of office support functions as the predominant responsibility of the job; OR successful completion of the core requirements for an Associate (A.A.) degree in an office administration course of study or equivalent.

• At least 6 months of work experience with responsibility for answering business phones, greeting visitors, AND screening callers for further access to staff.

• At least 1 year of work experience gathering information from a variety of sources to collect and compile requested information and requires a good knowledge of services, operations, or programs.

• At least 1 year of office work experience which require balancing, coordinating, and setting priorities for multiple projects with varying deadlines, or for multiple supervisors.

• At least 1 year of office experience using word processing software to format a variety of business documents; OR recent word processing training coupled with at least 6 months' experience performing word processing in a business office setting.

• At least 1 year of office experience which required composing and editing a variety of business documents on a regular basis; OR successfully completed at least 1 college-level English composition or business English class AND have 6 months of experience composing business documents.

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

• Demonstrated work experience obtaining and safeguarding confidential information. Typically gained by 6 months of work experience assisting the public.

• Demonstrated work experience working/relating with diverse groups of people. Typically gained by 6 months of volunteer or work experience assisting the public.

• Demonstrated time management and communication skills. Typically gained by 6 months working in an office or educational setting.

• Demonstrated work experience reviewing documents and records for accuracy and completeness. Typically gained by 6 months working in an office or educational setting.

• Demonstrated work experience questioning customers to obtain detailed information in a business setting. Typically gained by 6 months of volunteer or work experience assisting the public.

  Learn About a Career with DHW (

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 11:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL:dhwjobs@dhw.idaho.gov

PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.