Job Details

General Overview911 Public Safety Communications Dispatchers are the first line of contact for emergency and non‑emergency calls, providing critical assistance and dispatching law‑enforcement, fire, and EMS resources. Dispatchers follow established protocols, exercise sound judgment, and coordinate closely with field responders.Essential FunctionsEmergency Call Intake – Serve as the community's first point of contact, quickly assessing 911 and non‑emergency calls to determine the nature and urgency of each situation.Information Gathering – Use clear, structured questioning to capture accurate details, confirm locations, and identify potential safety risks.Incident Prioritization – Evaluate each call's urgency and assign the appropriate response level to ensure resources reach those who need them the most.Dispatching Units – Coordinate and deploy law‑enforcement, fire, and medical teams using advanced radio and computer‑aided dispatch systems.Responder Support – Maintain steady communication with field personnel, relay critical updates, and help safeguard responder safety throughout each incident.Pre‑Arrival Instructions – Provide callers with calm, lifesaving guidance including CPR and safety steps until emergency responders arrive.Recordkeeping – Document call details, actions, and unit activity with accuracy and professionalism in CAD and related systems.Technology Operation – Operate multi‑line phone systems, radios, mapping tools, alarms, and text‑to‑911 platforms with confidence and precision.Stress Management – Stay composed and effective while assisting callers who may be distressed, panicked, or confrontational.Policy Compliance – Uphold agency procedures, confidentiality standards, and all legal requirements governing emergency communications.QualificationsMust have a high school diploma or equivalent.#J-18808-Ljbffr