Job Details

Job Description:
Job description: Location Boise, Idaho ; This position will follow a hybrid work-from-home/office model with at least three days in the office weekly.

Role Summary
This position is responsible for the successful execution of the Export Notification process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for broken route updates, booking adjustments as per Space/Marketing direction, change of destination requests and problem resolution. Incumbent will report directly to the Supervisor; Service Operations, Cargo Management.

Additional Responsibilities

• Logistics Specialist Task Fulfillment Troubleshoot and resolve complex challenges involving cargo movement including but not limited to: schedule deviations, route changes, space challenges and broken routes.
  
• Handles situations that may require adaptation of response or extensive research according to situational needs.
  
• Requires advanced problem solving Assess customer needs and suggest/promote alternative options
  
• Research and respond to routine/non-routine customer issues/problems and make recommendations for solutions to nonstandard issues.
  
• Proactively pursues continuous improvement
  
• Apply knowledge, procedures, and good judgment in daily decision-making
  
• Ability to remain calm and make clear reasoned decisions under pressure and able to adapt to fast-changing situations.

Core Required Skills and Competencies

• Strong written and verbal communication, ability to work with multiple departments within ONE NA to resolve issues
  
• Strong Data handling and Analytical reasoning skills
  
• Strong Critical thinking skills
  
• Adapts to change and prioritizes for high-end results
  
• Responsive, dependable and follow through Ability to work as a team player as well as independently
  
• Strong analytical skills to clarify problems and opportunities for improvement of ONE's processes and service levels.
  
• Ability to multi-task
  
• Positive and professional demeanor
  
• Excellent written and verbal communication skills
  
• Strong interpersonal skills

Function Specific Skills

• Previous experience in logistics, customer service, sales, or other related fields is a plus Gsuite or Microsoft Office experience is required.
  
• Customs and logistics knowledge is a plus but not required.

Required Minimum Years Experience

• 0 to 2+ function-related

Required Minimum Education

• Bachelor's Degree Preferred

About Ocean Network Express (ONE)
Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world's seventh-largest container carrier with a fleet size of approximately 1.53 million TEU. Operating more than 200 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier alliance, a global ocean carrier consortium.