Job Details

About The RoleAs Operations Lead you will be an expert in all operational, point of sale and service processes focused on consistent execution. You will deliver excellent customer service and operational efficiency.What You'll DoExecute sound operational processes including receiving and processing product, stockroom operations and omni channel fulfillmentDrive accuracy through completion of all required business directives such as merchandise disposition practicesMaintain appropriate levels of product on the sales floor through floor replenishment as necessary based on sell through and seasonal changesSupport point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experienceFollow and ensure others follow all product protection standards, guidelines and company policies implemented to minimize product lossSupport the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards as directed by store leadershipSupport and partner with other associates on merchandising incoming product focusing on customer experienceAll Lead Roles At Kohl's Are Responsible ForActing with integrity, honesty and fostering teamwork in an engaged and inclusive cultureExercising good judgment and discernment when making decisions; taking appropriate partners as neededDemonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issuesLeading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signingAccomplishing multiple tasks within established timeframesTraining, monitoring and reinforcing company policies, procedures, standards and guidelinesMaintaining adherence to company safety policies for the safety of all associates and customersOther responsibilities as assignedWhat Skills You HaveMust be at least 18 years of age or olderFlexible availability, including days, nights, weekends, and holidaysStrong verbal/written communication and interpersonal skillsPreferredRetail or service industry experiencePay Starts At: $14.45#J-18808-Ljbffr