Job Details

Job Description Actively engages with Dealers by providing top-level customer service. Assists Dealers with an array of requests, including, but not limited to issuing quotes, checking order status, sending specifications, etc. Responsible for training and coaching Dealers on how to be more self-sufficient by utilizing resources, such as, the Dealer Quoting Website. Collaborates with other departments to find order-related solutions. Provides support to the Sales Operations Specialists with Order Entry & Change Orders. Works closely with Program Manager on specific projects related to Program Dealers and Sales, such as, creating streamlined process and procedures for New Dealer On-boarding and Order Submission. Keys to Success Collaborator Greeting and communicating professionally, courteously, and succinctly with customers, co-workers, and vendors Diligent Worker Possesses autonomy and responsibility for maintaining assigned duties without constant supervision Detail Oriented Ability to organize and prioritize variety of tasks each day. Problem Solver/Critical Thinking Possesses desire to improve and adapt methods and procedures to continually improve and job role. Responsibilities & Duties Primary Point-of-Contact providing customer service activities supporting Dealers. Gather & Prepare Information needed for Sales Order Processing Enter and QC Dealer/Warranty sales orders that consistently meet department metrics Professionally interact w/ customer within assigned territories with signup, quoting, pricing, dealer website, spec sheets etc. Provide quotes to Dealers when requested Train/Coach Dealers to use Bestbath Resources to be as self-sufficient as possible Respond to Dealer emails and phone calls Collaborate with other departments to find solutions to unique situations Provide back-up support for other SAS(s), CSS(s) during absences & PTO. Adhere to department procedures/SOPs. Offer feedback on procedures and SOP's. Displays working familiarity w/ ERP and technology platforms utilized in the sales office. Displays ability to manage time and tasks w/ guidance from teammates. Miscellaneous projects or assignments as requested. Participate in continued training and product education opportunities. Annual data clean-up and purge Qualifications, Knowledge & Skills Minimum of three (3) years direct customer service or significant sales support experience required Previous order entry or order management experience preferred Computer experience required: Windows, Outlook, Word, Excel, Explorer Experience in NetSuite ERP software preferred Must have considerable personal initiative and ability to work independently Good verbal and written communication skills The ability to problem solves using critical thinking skills. Must be able to work in a fast work environment and complete daily tasks while under pressure Ability and nature to remain calm and focused on results in stressful settings or situations Intermediate computer skills Basic office equipment knowledge Proficient customer service skills & experience Basic math and calendar calculations skills Compensation details: 23-25 Hourly Wage PI5c42759dca83-25448-40982612a25371ca-cde7-4fb6-ba87-2cf40b156c8b