Job Details

Instructional Designer

Instructional Designers at Coupa create and maintain best-in-class eLearning, instructor-led, and virtual instructor-led content for Coupa Product training to serve customers, partners, and employees. They have a solid knowledge of instructional design, adult learning theory, and technical training best practices. They must possess a strong bias for action and an unwavering commitment to making our internal and external customers and partners successful.

As Coupa continues to transform the learning experience through AI, automation, and emerging technologies, successful candidates will demonstrate curiosity, adaptability, and a passion for leveraging innovative tools to solve learning and performance challenges in new ways.

What You'll Do:

• Stakeholder Collaboration: Partner directly with cross-functional SMEs and stakeholders to identify critical learning needs and define measurable performance objectives.
• Multimodal Development: Create and maintain diverse curricula for online, instructor-led (ILT), and virtual instructor-led (vILT) training environments.
• Evidence-Based Design: Apply core instructional design theories and principles to address performance gaps and maximize learner impact.
• Pre-Production Design: Generate comprehensive scripts, storyboards, and prototypes for stakeholder review and approval prior to final development.
• Interactive E-Learning: Leverage multimedia authoring tools (Articulate 360, Camtasia) and project management platforms (Asana) to build engaging online experiences.
• AI & Learning Innovation: Explore, evaluate, and apply emerging technologies, including AI-powered content creation, workflow automation, digital adoption tools, and learning assistants, to improve learner experiences and accelerate content development. Continuously identify opportunities to streamline processes, reduce development time, and increase the impact of learning solutions through technology.
• Creative Problem Solving: Challenge traditional learning approaches by identifying innovative solutions that improve performance, reduce time-to-competency, and embed learning directly into the flow of work. Demonstrate a willingness to experiment, iterate, and rethink how learning is designed, delivered, and consumed.
• Project Ownership: Manage the end-to-end content development lifecycle, ensuring seamless collaboration between curriculum managers and delivery teams.
• Quality Assurance: Ensure all instructional materials meet rigorous quality standards and strictly adhere to established corporate writing and style guidelines.

What You Will Bring to Coupa:

• Instructional Expertise: 2+ years of experience in instructional design, curriculum management, or adult learning within a corporate training environment (SaaS preferred).
• Agile Development: Proven ability to operate in rapid 2-week development cycles, delivering high-quality learning content under tight turnaround times.
• Technical Toolset: Mastery of eLearning authoring tools including Articulate 30, Adobe Creative Cloud, Camtasia, and Microsoft Office.
• Content Design: Demonstrated skill in assessing learning needs and converting complex technical information into engaging, media-rich, and high-impact learning solutions. Ability to leverage emerging technologies and AI-powered tools to improve development efficiency and learner outcomes is strongly preferred.
• AI Fluency: Demonstrated experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, Gemini, or similar technologies to enhance content development workflows, accelerate production, improve learner engagement, or solve business challenges.
• Technology Curiosity: Actively stays informed on emerging trends in AI, learning technology, automation, and digital enablement. Demonstrates a passion for experimenting with new tools and translating innovation into practical business value.
• Innovation Mindset: Proven ability to think beyond traditional training solutions, challenge assumptions, and recommend creative approaches that improve performance, scalability, and the learner experience.
• Methodology & Theory: Strong foundational knowledge of instructional design processes, taxonomy, knowledge transfer methods, and organizational development.
• Strategic Communication: Excellent writing and editing skills with the ability to simplify technical concepts and build consensus across disparate groups with competing priorities.
• Education & Validation: BA/BS degree in Education or Instructional Design required; a professional portfolio demonstrating successful project execution must be provided.

Important:

• A portfolio link showcasing relevant work samples must be included with your application. Only candidates who provide a portfolio will be considered for this role.
• As part of the interview process, candidates should be prepared to discuss how they have leveraged AI, automation, emerging technologies, or innovative approaches to improve learning outcomes, streamline development processes, increase efficiency, or solve complex business challenges. We are particularly interested in individuals who demonstrate curiosity, experimentation, and a proactive approach to exploring new technologies and applying them to real-world learning and performance needs.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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