Job Details

We are seeking passionate, friendly, and knowledgeable employees to join our Bike Department at our Boise store. As a member of the Al's team, you'll help create a welcoming and enjoyable shopping experience for every customer. You'll work closely with cyclists of all experience levels, sharing your expertise to help them find the perfect bike, accessories, and gear to fit their riding style and goals.

The ideal candidate has a passion for cycling, excellent customer service skills, and a positive, team-oriented attitude. Responsibilities include assisting customers with bike selection, recommending accessories and safety equipment, maintaining an organized and well-stocked department, and helping ensure every customer leaves excited about their purchase.

You'll work with some of the most respected brands in the cycling industry, including Trek, Specialized, Scott, Giant, Segway, Super73, and many more, while enjoying employee-only discounts and exclusive vendor deals.

Key Responsibilities

• Deliver outstanding customer service by providing friendly, knowledgeable, and courteous assistance.
• Build product knowledge to confidently recommend bicycles, e-bikes, accessories, apparel, and cycling gear.
• Help customers select the right products based on their needs, experience level, and riding goals.
• Operate the point-of-sale system accurately, including processing purchases, returns, exchanges, and payments.
• Resolve customer questions and concerns in a professional, timely, and positive manner.
• Maintain an organized, clean, and visually appealing Bike Department, including merchandising bicycles and related products.
• Assist with moving, assembling, and stocking bicycles and merchandise as needed.
• Follow company policies and procedures, including cash handling, inventory control, and safety practices.
• Work collaboratively with teammates while performing other assigned duties to support the success of the department.

• Passion for cycling with familiarity of bicycles, e-bikes, and the cycling industry.
• Friendly, outgoing personality with the confidence to approach customers and start conversations.
• Strong customer service, communication, and interpersonal skills.
• Ability to quickly learn and provide accurate information about products, features, promotions, and pricing.
• Strong attention to detail with excellent organizational and problem-solving skills.
• Ability to work effectively as part of a team while maintaining a positive, energetic attitude.
• Self-motivated with a strong work ethic and the ability to work with a sense of urgency.
• Commitment to maintaining a clean, organized, and safe sales floor.
• Ability to lift and move bicycles and merchandise weighing up to 50 pounds.

• Prior bike sales experience
• Retail experience
• Customer service experience

• Exclusive in-store employee discounts.
• Special vendor purchasing programs and employee-only deals.
• Health insurance (HSA-compatible).
• Safe Harbor 401(k) match program.
• Paid time off (PTO) program.
• Opportunities to work with top brands in the athletic industry.
• Fun, energetic, and team-oriented work environment.