Job Details

Correspondence Processor

Expectations should be that there is no unscheduled time off in the first 90 days. Candidates need to be tech savvy and able to troubleshoot IT issues quickly and work independently. This group requires effective communication with leadership at all times. As part of Molina enterprise-wide initiative leadership has requested that all candidates moving forward are sourced from the following geographical locations: AZ, FL, GA, ID, IA, KY, MI, NE, NM, NY (outside greater-NYC), OH, TX, UT, WA (outside greater-Seattle), WI. Must work PST hours.

What is the typical schedule/shift going to be (i.e., 8am – 5pm)? It will either be a Sunday – Thursday or Tuesday – Saturday 9:00AM – 6:00PM PST Flex time- able to work late hours AND weekends & OT as needed.

Job Description: The Correspondence Processor (CP) is a non-clinical staff with a high school education and some experience in the medical field, preferably in managed care positions. The CP:

• Processes and monitors all member and provider correspondence through the Molina Healthcare letter database
• Adheres to UM policies and procedures

Must Have Skills: Attention to detail, Fast learner, able to adapt to change, multi-tasking skills

Day to Day Responsibilities: Correspondence- Letter generation- selects correct template, minor grammar checks

Required Years of Experience: 1-2 years

Required Licensure / Education: High School Graduate/ GED Will require 1 additional monitor in addition to laptop, keyboard, mouse and headset.