Job Details

Job Title

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

What you will be doing

• Lead day-to-day execution of Retail Support for assigned areas within Forecasting & Replenishment (FaR)
• Oversee 2–3 Retail Support Specialists, including workload management (projects, tickets, triage queues)
• Manage a personal portfolio of projects, enhancements, and operational support activities
• Partner with Corporate Operations Leadership and Retail Division Leadership to ensure system health and business continuity
• Act as escalation point for complex inventory and system issues impacting stores
• Support deployments, planned changes, outages, and high-priority business events (including off-hours as required)
• Collaborate closely with both domestic and offshore teams to drive consistent support coverage and execution

Main responsibilities:

• Lead and coach Specialists responsible for triaging store inventory issues and replenishment system performance
• Ensure effective prioritization and resolution of tickets within service-level expectations
• Oversee root cause analysis across multiple systems to identify and resolve inventory and replenishment issues
• Coordinate cross-functional resolution with IT, Replenishment Planning, DC Operations, Demand Planning, and Retail Operations
• Monitor project execution across Specialists; remove blockers and ensure timely delivery
• Own and execute individual projects aligned to operational improvements, system enhancements, and business needs
• Provide clear, structured communication to leadership on issue status, risks, and outcomes
• Drive continuous improvement of processes, SOPs, and support models
• Ensure alignment to company policies, procedures, and best practices impacting store inventory
• Support reporting, analysis, and insights to improve system performance and store execution
• Participate in on-call or extended support coverage as needed for deployments, outages, or peak business periods

We are looking for candidates who possess the following:

• Associate/bachelor's degree preferred
• Experience with grocery retail, inventory operations, or B2B support strongly preferred
• Experience with planning and service tools (Blue Yonder, Oracle, ServiceNow) preferred
• 5 plus years' experience in support, operations, or project coordination; leadership or oversight experience preferred
• Proven ability to manage multiple workstreams (team workload + individual projects) simultaneously
• Strong analytical skills; ability to troubleshoot using data across multiple systems
• Experience writing/running SQL queries and analyzing reports
• Advanced Microsoft Office skills (Excel, Word, PowerPoint, Outlook), including PivotTables and advanced functions
• Strong communication skills with ability to engage senior leadership and cross-functional teams
• Ability to work independently under pressure in a fast-paced environment
• Experience working with or coordinating across offshore/global teams
• Ability to maintain confidentiality and handle sensitive information
• Willingness to support off-hours work for deployments, outages, and critical business events
• Travel requirements: 10–15% annually

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).