Job Details

Desktop Administrator

At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world's most transformative products.

Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success.

As a team member, you will engage in impactful work through global collaboration and the use of emerging technologies, join an inclusive culture where every team member is valued and working toward a greater purpose, and be empowered to reach your full potential through various development programs designed to accelerate your growth.

Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development. We also prioritize work-life balance and offer a variety of perks to enhance the team member experience.

The annual compensation range for this position is $61,000.00 - $91,400.00. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level.

Purpose Statement: Desktop Administrators are responsible for providing IT service excellence for our internal customers as well as management of site computing equipment, including but not limited to laptops, desktops, thin clients, printers, and computer interfaces to equipment as applicable.

Key Job Accountabilities:

• Manages medium complexity tasks and projects, providing customers with timely feedback on status. Assist with issue escalation and resolution.
• Follows and provides input into Global IT policies and standards.
• Ensure effective lifecycle management of computing devices, equipment, and related software inventory tracking, as well as contributing to continual improvement of this process.
• Follows established change management policies and procedures to test and implement system updates, modifications, and/or deletions.
• Use lean concepts, leveraging metrics and experience, to drive improvement into process and solutions within span of control. Involved in root cause analysis and corrective actions.
• All GT team members are responsible for upholding the organization's cybersecurity posture by adhering to security policies and procedures, actively participating in training, protecting data and systems, actively identifying and mitigating vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.

Education/Experience Qualifications:

• Bachelor's Degree with 2 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

Other Qualifications:

• Intermediate level computer skills
• Intermediate level decision making and problem-solving skills
• Intermediate verbal and written communication skills
• Ability to write detailed correspondence, journal task progress, problem resolutions, and technical procedures
• Ability to effectively present information verbally in one-on-one and small group situations to customers, clients, and other employees of the organization
• General office equipment and materials

Physical Requirements:

• Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at GHQ.TA@plexus.com. Please include your contact information and clearly describe how we can help you. This email is for accommodation requests only and cannot be used to inquire about the status of applications.

We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Some offers of employment are contingent upon successfully passing a drug screen and/or background check.