Job Details

Field Service Engineer IIICanon U.S.A., Inc. Boise, Idaho, United States EngineeringAbout this positionField Service Engineer IIIUS-ID-BoiseJob ID: 34295Type: Full-Time# of Openings: 1Category: Field ServiceThis position performs support of high vacuum equipment for PVD and related robotics. Understanding of vacuum technology is helpful, and general practices and procedures within the semiconductor field are applied to perform field service duties in a customer's clean room. The role also includes on‑call technical support, which may require off‑shift work.If you are seeking an opportunity to work with advanced thin film processing tools this could be the position for you! Anelva tools have been delivering cutting‑edge performance in thin‑film deposition (PVD), enabling our customers to manufacture the most advanced hard disks and volatile/non‑volatile memories. This exciting opportunity is in Boise, ID where you will directly interface with the customer to support their Anelva equipment, including troubleshooting and installations.This position requires full‑time presence at your assigned office(s)/worksite(s)/territory.Your ImpactResponsible for monitoring, inspecting, setting up, calibrating, and maintaining semiconductor process equipment in the field to prevent downtimeTroubleshoot hardware and software related issues and implement solutionsCollect data for software related issues and discuss with headquarters in JapanAccurately document all maintenance activity and provide field service reportsInstall equipment control software and maintain a record of software revision historyParticipate in the installation of equipment at customers' sitesMonitor stock level of service parts and equipment to ensure adequate inventory is available for repair workProvide training and assistance to customer engineering teamEffectively communicate with customers, Canon USA and Canon‑Anelva Japan employeesEscalate serious or complicated repair problems to senior level team membersPlease note: this is a customer‑facing role, and requires compliance with customer policies and protocols, which may include COVID‑19 vaccination and other related measures.NOTE: The position requires working a 12‑hour day shift on a compressed schedule, alternating between three‑day and four‑day work weeks.About You: The Skills & Expertise You BringAssociate's degree or equivalent experience required; Bachelor's preferred with 4‑5 years of related experience, including 2 years working on vacuum equipmentCandidates without AS or BS may be considered with equivalent experience in the same fieldMulti‑chamber cluster systems and robotics experience is highly preferredAbility to understand electrical and mechanical drawings for troubleshootingExperience with PLC and other software applications is a plusAbility to work independently following 3‑6 months of on‑the‑job trainingMust have analytical skills for problem analysis and resolutionMay require upwards of 25% car, air, and overnight travel (valid driver's license and acceptable driving record necessary)Decide on problem‑solving road map and follow methodical means to resolutionDecide and recommend spare and consumable parts for preventive maintenance and repairsJob will require international travel for trainingValid driver's license and acceptable driving record necessary; because this position requires driving for company business as an essential function, must remain in compliance with company safety guidelines and policiesRequires ability to work flexible shifts, including compressed shifts as needed to meet customer requirementsRequires ability to lift approximately 50 lbs.Bilingual Communication skills helpful but not required. (Japanese/English)Substantial amount of standing, walking, typing, grasping, talking and hearing; occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder; the worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes; working primarily in a cleanroom environment (wearing full cleanroom suit, facemask, gloves, safety glasses); the workplace may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways; the workplace may include highly time‑sensitive situations requiring quick resolution of equipment problems.We are providing the anticipated hourly rate for this role: $33.59 – $50.30.BenefitsCompetitive compensation and benefits including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and moreEmployee referral bonusEmployee discountsDress for Your Day attire program (casual is welcome for your job function)Volunteer opportunities to give back to our local communitySwag! A Canon welcome kit and official merch you can't find elsewhereCompany Policies & Legal InformationYou must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.#J-18808-Ljbffr