Job Details

The On-site Service Engineer Team Lead is responsible for performing and supervising semi-routine preventative maintenance of products through well-defined schedules and procedures. Main Responsibilities: • Directs team daily operational activities while providing single point of contact for customer for all Installation Qualification related issues. • Establishes and audits local operating procedures to provide a training aid and reference source for Edwards and customer personnel. • Performs special projects at customer site with supervision as needed from senior technical experts or project management. • Maintains records of repairs and maintenance performed using local database. Develops and maintains a preventive maintenance schedule for equipment that will ensure optimum performance. • Assists with failure analysis by providing information on mode of failure on each equipment failure. •Submits information to Edwards technical department to drive equipment improvements. •Writes weekly/monthly reports on activities that have been performed at a customer's site based on customer and regional management requirements. •Works with Site Lead and Site Manager to ensure 7x24 escalation support for site team. •Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation. • Respectfully takes direction from supervisor and completes other duties as assigned.