Job Details

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

A high-impact Collections Manager / Accounts Receivable Manager to lead a regional B2B customer portfolio and drive strong cash performance, dispute resolution, and accounts receivable outcomes. This leader-of-leaders role is responsible for improving aging and DSO, leading through supervisors, developing frontline leadership capability, ensuring consistent team execution, and partnering cross-functionally with Sales, Billing, Operations, and Customer Support to accelerate cash flow while protecting customer relationships and revenue.

Essential Functions

• Lead a regional B2B accounts receivable portfolio with responsibility for collections performance, aging, DSO, and cash flow outcomes.
• Drive reduction of aged receivables, with focus on delinquency management and timely dispute resolution.
• Monitor portfolio performance against established cash, aging, and productivity targets.
• Partner with Sales, Billing, Operations, Cash Application, and Customer Support teams to resolve customer issues and accelerate payment resolution.
• Maintain visibility into high-risk and high-value customer accounts and participate directly in escalation strategy and resolution efforts.
• Support customer retention and revenue protection by balancing collections actions with customer experience and long-term business relationships.
• Utilize ERP and collections management platforms such as Sidetrade or similar systems to manage workflows, account activity, and reporting.
• Reinforce structured collection strategies, follow-up cadence, and process discipline across assigned teams.
• Identify operational inefficiencies and support continuous improvement initiatives related to billing, collections, dispute management, and customer-to-cash processes.
• Prepare and communicate portfolio performance updates, risks, and action plans to leadership.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES
This position has supervisory responsibilities for supervisors and accounts receivable / collections professionals within an assigned regional portfolio. Responsibilities include leading, coaching, and developing employees; establishing clear performance expectations and accountability measures related to activity, productivity, and cash performance; supporting employee development through ongoing coaching, feedback, and performance management; fostering a culture of accountability, urgency, collaboration, and customer service; and ensuring consistent execution of departmental processes, policies, and workflow standards across assigned teams.

Qualifications


EDUCATION
Min/Preferred
Education Level
Description
Preferred
4 Year / bachelor's degree Bachelor's degree in Business, Finance, Accounting, or related field preferred; equivalent professional experience may be considered.
EXPERIENCE
Minimum Years of Experience
Maximum Years of Experience
Comments
5

• 5+ years of leadership experience in B2B accounts receivable, collections, customer-to-cash, or related financial operations.
• Experience leading teams in high-volume operational environments.
• Experience managing or developing supervisors, team leads, or layered leadership structures preferred.
• Demonstrated success improving DSO, aging performance, and cash collections results.
• Experience working cross-functionally with Sales, Operations, Billing, and Customer Service teams.
• Experience with ERP systems and collections automation platforms preferred.

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Strong leadership and operational execution capabilities.
• Demonstrated customer-to-cash knowledge and understanding of the impact accounts receivable has on customer relationships and revenue growth.
• Ability to balance collections performance with customer relationship management and revenue retention.
• Excellent communication, conflict resolution, and stakeholder management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to manage competing priorities and perform effectively in a fast-paced environment.
• Ownership-driven mindset with strong accountability and follow-through.
• Ability to influence cross-functional partners and drive results through collaboration.
• Calm, professional, and solutions-oriented under pressure.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively with frontline employees, leadership, and executive stakeholders.

Physical Requirements

• Sit while answering phones or reply to emails
• Use hands and fingers to handle, control or feel objects tools or controls
• Repeat the same movements when entering data
• See details of objects that are less than a few feet away
• Speak clearly so listeners can understand
• Understand the speech of another person
• Focus on one source of sound and ignore others
• Hear sounds and recognize the difference between them
• See differences between colors, shades and brightness

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

Salary Range

$73,500.00 - $106,600.00 / year

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.