Job Details

Customer Service Associate Specializing in Trees and Hard Stem

Zamzows is a trusted, family-owned Idaho company dedicated to helping our community care for their pets, lawns, and gardens naturally since 1933. We pride ourselves on expert advice, exceptional service, and a strong commitment to sustainable and effective solutions for home and garden.

As the Customer Service Associate specializing in Trees and Hard Stem, you'll be the go-to expert in outdoor tree and shrub department. In this role, you'll guide both customers and team members, ensuring that everyone receives top-notch service and accurate information about tree and shrub care, soil health, and natural gardening solutions. You'll also help maintain the health and appearance of our green goods inventory, lead merchandising efforts, and support store operations.

Key Responsibilities

Customer Engagement & Sales

• Provide expert-level support on trees and shrubs, landscaping, and natural gardening methods for the Treasure Valley area.
• Lead by example in delivering outstanding customer service and solution-based selling
• Assist customers in selecting the right trees, shrubs, soils, fertilizers, pest control, and tools for their specific needs

Hard Stem Maintenance

• Oversee the health and care of trees and shrubs, including watering, pruning, fertilizing, and pest management.
• Ensure daily upkeep of tree and shrub areas
• Monitor inventory levels and communicate reordering needs to management

Store Support

• Create appealing and educational displays to promote seasonal products and garden solutions
• Support with general store duties including cashiering, stocking, and cleanliness as needed
• Participate in and lead seasonal events, workshops, or in-store promotions related to trees and shrubs

Why Join Zamzows?

• Work with purpose, helping people grow healthier lawns and gardens naturally
• Ongoing product training provided
• Employee discounts on all Zamzows products
• Full benefits available the 1st of the month after 60 days of full-time employment
• Supportive and family-friendly company culture
• Opportunities for leadership growth and advancement

Qualifications

• Strong passion and knowledge of trees and shrubs in the Treasure Valley.
• Associates degree in horticulture or previous retail or garden center experience required;
• Excellent communication, leadership, and customer service skills
• Comfortable working outdoors in various weather conditions
• Must be able to lift upwards of 50 lbs. and be on your feet for extended periods
• Weekend and evening availability is required