Job Details

Specialist, Regional Support Services

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The Specialist, Regional Support Services is an entry-level professional responsible for performing routine, process-driven tasks related to order management, billing, service processing, and customer support. Operating in a high-volume, service-oriented environment, this role ensures accurate and timely execution of essential business processes in accordance with defined standard operating procedures (SOPs). This role builds foundational knowledge of internal systems, cross-functional collaboration, and customer service operations while supporting branch teams and internal partners.

Essential Functions

Execute routine tasks in order management, billing, case resolution, and service support following established SOPs and quality standards.

Accurately maintain and update customer and service information in internal systems to ensure timely and compliant processing of service requests.

Coordinate with branch teams, Sales, and Customer Care to obtain missing information and resolve basic inquiries or service-related issues.

Assist in the scheduling, tracking, and documentation of service activations, terminations, and special service requests.

Monitor and manage assigned work queues to meet performance metrics and service level expectations.

Promptly escalate atypical, delayed, or unclear issues to the appropriate team members or leadership for resolution.

Participate in team meetings, knowledge-sharing sessions, and training programs to build subject matter expertise and operational efficiency.

Support process improvement initiatives by identifying recurring issues or inefficiencies in daily tasks.

Perform other duties as assigned.

Qualifications

EDUCATION

Minimum High School Diploma

Preferred 2 Year / Associate Degree In Business Administration, Marketing, or a related field, or equivalent combination of education and experience

EXPERIENCE

Previous experience in customer service, order management, billing, collections, or sales operations preferred

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

Foundational understanding of order management, customer service, and support operations

High attention to detail and commitment to data integrity

Effective verbal and written communication skills

Strong interpersonal skills and ability to collaborate in a team-oriented environment

Proficiency in Microsoft Office (Excel, Outlook, Word) and ability to learn internal systems quickly

Ability to consistently follow SOPs, recognize exceptions, and escalate appropriately

Customer-focused mindset with a sense of urgency

Self-motivated team player with a willingness to learn and take direction

Physical Requirements

• Sit while answering phones or reply to emails
• Use hands and fingers to handle, control or feel objects tools or controls
• Repeat the same movements when entering data
• See details of objects that are less than a few feet away
• Speak clearly so listeners can understand
• Understand the speech of another person
• Focus on one source of sound and ignore others
• Hear sounds and recognize the difference between them

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

Salary Range

$21.00 $23.81 / hour

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.