Job Details

Remote work hours: M-F 8:30 am-5:00 pm EST (or as business needs dictate)What Customer Service Contributes to Cardinal HealthCustomer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem‑solving, research and problem/dispute resolution.ResponsibilitiesThe New Patient Onboarding Representative is responsible for verifying all new patients' primary and secondary insurances to determine coverage. In addition, the representative will review, enter and qualify referrals and leads through Medical Policy Review.Responsible for verifying patient insurance through either a phone call or webReprocessing ordersMultitaskingCompleting 53+ audits per dayContact the primary and secondary insurance and obtain all pertinent information per standard department procedureProcess and enter manufacturer and HCP referrals per standard department procedureEnter all information into the computer insurance screenVerify all benefits and determine if collection is needed. Forward orders to the appropriate destination or queueAssist in team projects as neededComply with laws and regulations as they pertain to services provided by the Company. This includes supporting and demonstrating compliance with the Company's Compliance and HIPAA PlansPromptly report any information regarding a known or suspected violation of any applicable laws, regulations, standards or company policyRepresent the culture and values of the Company to other groups, agencies and the general public, and ensure accuracy of public information materialsAs applicable, attend in‑service, continuing education or seminar programs to stay current with industry and community trendsAttend all required Compliance, HIPAA and other scheduled trainingAs applicable, present to management and staffIdentify, support and demonstrate the Company's culture and values to ensure quality service to both internal and external company customersSupport and demonstrate the Company's valuesThe duties listed above are intended to outline the main responsibilities of this position. The duties are not intended to be all‑inclusive or to limit the discretionary authority of supervisors to assign other tasks of a similar nature or level of responsibilityQualificationsCustomer focused resultsHS Diploma, GED or equivalent experience preferred1+ years' experience in related field preferredDetail‑orientedGood communication skills written & verbalGood computer skills: Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)Remote DetailsYou will work from home, full‑time. As a work‑from‑home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare; arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction‑free environment with access to high‑speed internet.Internet RequirementsMaintain a secure, high‑speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial‑up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable.If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivityDownload speed of (25 Mbps – Minimum) but (50 Mbps – Recommended) if nobody else at home streamingUpload speed of (10 Mbps – Recommended)Ping Rate Maximum of 30 ms (milliseconds)Hardwired to the routerSurge protector with Network Line Protection for CAH issued equipmentBenefitsMedical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short‑ and long‑term disability coverageWork‑Life resourcesPaid parental leaveHealthy lifestyle programsCompensationAnticipated starting salary range: $16.75/hr – $21.75/hr. Bonus eligible: NOApplication WindowApplication window anticipated to close: 5/3/2026. If interested in the opportunity, please submit application as soon as possible.Application CriteriaRating of “Meets Expectations” or higher during last performance reviewHave been in their current position for at least a yearInformed their current supervisor/manager prior to applyingNo written disciplinary action in the last yearEqual Employment OpportunityCardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.#J-18808-Ljbffr