Job Details

Lead technical discussions with customers to understand High Value Problems (HVPs) and define, propose, and implement Continuous Improvement Projects (CI - Ps). Capture and institutionalize learnings to maximize service opportunities and deliver measurable improvements to customer KPIs. Increase Customer Service Agreement (CSA) value through defect reduction, variability reduction, cost-of-ownership (COO) improvement, preventive maintenance optimization, process Cpk improvement, tool matching, and output optimization. Identify and drive opportunities for CSA renewal, upsell, and penetration. Demonstrate and lead adoption of new service technologies, including Fab. Vantage offerings, through customer demos, on-site evaluations, and Joint Development Programs (JD - Ps). Resolve complex equipment and process issues using advanced analytics, equipment and process expertise, and systematic troubleshooting methodologies to perform effective root cause diagnosis. Generate comprehensive techni...Process Engineer, Deposit, Engineer, Technical, Operations, Manufacturing, Process