Job Details

We are seeking an entry-level Customer Care Representative/ Dispatcher for our office in Boise, ID. Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills. Essential Job Duties Answer incoming support calls Create support tickets on behalf of customers Identify and escalate issues to Helpdesk Document all call information according to standard operating procedures Use basic computer applications Communicate with customers, technicians, and salespeople Schedule service calls Meet monthly service goals Recognize, document, and alert the management team of trends in customer calls Route calls to appropriate resources Qualifications No experience necessary- will train the right candidate! Experience using IT ticketing support systems. Experience using Unified Communications for business solutions (Call Handling) Strong phone and verbal communication skills along with active listening Proven ability to...Dispatcher, Customer Care, Representative, Dispatch, Manufacturing, Retail, Customer