Job Details

A company is looking for a Supervisor, Call Center (P&C).Key ResponsibilitiesLead, coach, and develop a team of client experience specialists and underwritersServe as an escalation point for complex client inquiries or complaintsAnalyze performance data and implement process improvementsRequired QualificationsBachelor's degree in business administration, communications, or a related field required3-5 years of experience supervising or leading a team in a customer service or underwriting environmentStrong knowledge of Microsoft Office Suite and operational toolsExperience managing remote teams or virtual workflows is preferredDemonstrated ability to monitor team performance and implement process improvements