Job Details

A company is looking for a Dispatch Specialist (2nd Shift).Key ResponsibilitiesDispatch roadside assistance requests to service providers and club fleet in a timely mannerEngage with AAA Members and service partners to ensure exceptional customer experience and timely assistanceMonitor and document the progression of roadside assistance requests and escalate concerns as neededRequired QualificationsHigh School diploma or equivalent requiredMinimum of 2 years of customer service experienceAbility to work extra hours and overtime as neededA dedicated, quiet workspace without interruptionsHigh-speed internet connected directly via Ethernet is required