Job Details

Overview Join Lap of Love as a Call Center Representative and love what you do. Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.Base pay range $16.00/yr - $16.00/yrCompensation This position is hourly non-exempt and is eligible for overtimeHourly pay starts at $16.00 per hourEssential Functions & Responsibilities Provide customer service by engaging in positive interactions with pet familiesAnswer a high volume of customer service calls in a work from home/ remote environmentDemonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedulesGather and accurately document the pet's medical information and schedule appointments in an effective mannerMeet all productivity, quality, and performance standardsGuide emotional conversations in a calm and peaceful mannerGo above and beyond to provide stellar customer service to pet families and our veterinariansMust be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlinesOther duties may be assigned to ensure the highest standard of customer serviceRequirements Experience working in high call volume, customer service, or call center environmentsAbility to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, ZoomPrevious experience in a work-from-home environment or working with minimal peer interactionsHigh attention to detail and ability to adapt to new processesExpected to be present for work, on time, every day for the entire duration of their shiftAttend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position.Physical Job Requirements Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboardAbility to lift up to 15 poundsSchedule Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a yearSchedule includes nights/weekends/holidaysMust attend mandatory 4-week intensive training program at the beginning of employmentBenefits Medical Insurance Plans with 100% employee funded HSA option availableDental and Vision Insurance PlansCompany Funded Wellness Resources (Mental, Financial, and Physical)Life Insurance (Basic, Voluntary, and AD&D)Long Term and Short Term Disability InsuranceRetirement Plan (Traditional 401k with 3% match & Roth 401k)Generous Paid Time OffGenerous Paid Parental LeaveBereavement LeaveTraining & DevelopmentPet InsuranceRemote Work From HomeLocation Boise, ID (notification about new jobs in this location)Seniority level Entry levelEmployment type Full-timeJob function OtherIndustries IT Services and IT Consulting#J-18808-Ljbffr