Job Details

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Medical Support Assistant.

Job Title: Medical Support Assistant (MSA) - Remote

DESCRIPTION OF SERVICES:
MSA services to support Community Care scheduling for VISN 20 facilities. Tasks include consult intake, outreach to Veterans/providers, scheduling, documentation, and escalation per SOP.

Responsibilities:
Provide professional and courteous customer service to patients, visitors, staff, and other stakeholders while supporting the mission of the VISN, Medical Center, and Service.

• Serve as the first point of contact for patients and visitors by answering inquiries, addressing concerns, and resolving complaints promptly and appropriately.
• Communicate clearly and effectively, both verbally and in writing, while maintaining professionalism and respect in all interactions.
• Perform receptionist and administrative duties including answering phones, greeting patients, and maintaining clinic appointment schedules.
• Schedule, reschedule, and coordinate patient appointments while assisting with clinic access contingency plans as needed.
• Verify patient identity using two approved identifiers and ensure patient safety and privacy standards are maintained.
• Update and validate patient demographic and insurance information during check-in or phone interactions.
• Collect and update health insurance information to support revenue cycle processes.
• Accurately document and maintain patient information in the electronic health record (EHR/CPRS).
• Monitor and manage consults, recall lists, electronic waiting lists, and related scheduling systems to ensure timely patient care.
• Process Community Care consults, coordinate outreach to veterans and providers, schedule appointments, and escalate issues according to established procedures.
• Maintain a high level of professionalism and tact when assisting veterans and families, particularly when addressing complex or sensitive situations.
• Collaborate with clinic staff and supervisors to ensure efficient operations and timely patient access to care.

REQUIRED AND DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:
U. S Citizen
Have a High School education or GED equivalent.
Oral and written proficiency with English
Knowledge of Computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite.
Type at least 50 WPM
Knowledge of medical terminology
Minimum 12 months of experience as Medical Support Assistant

Location: 500 W Fort St, Boise, ID 83702

Schedule: Monday – Friday 8:00am – 4:30pm, local time, excluding federal holidays; contractor personnel will work an 8-hour shift.

Clearance Level Required: Employment is contingent upon successfully completing any required background checks, in accordance with applicable law.

JAMISON CORPORATE OVERVIEW:
Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.
Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.
Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.
Jamison's commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.
Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.
All applications must be submitted through our application system at: