Job Details

Major Duties and Responsibilities

(The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)

• Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
• Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
• Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
• Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.
• Installs, configures, and maintains software on mobile devices.
• Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
• Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
• Works closely with court staff and local administration with office moves, adds, and changes as required.
• Corresponds with users and staff concerning issue status, resolution, and task completion.
• Escalates issues are to other members of the technical services team as appropriate.
• Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
• Attends meetings as required.

Minimum Qualifications

The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.

Education and Experience:

• Three years of IT support experience.
• Bachelor's Degree preferred.