Job Details

Lead the Team. Drive Performance. Set the Standard.

At Ultimate Heating, Air & Plumbing, we've spent over 20 years building a reputation for excellence in the Boise Valley-and we're continuing to grow with the addition of our plumbing division.

We're looking for a Residential HVAC Service Manager who is a strong leader of people, performance, and culture. This role is responsible for developing technicians, driving results, and ensuring every customer receives top-tier service.

If you thrive in accountability, coaching, and performance-driven environments, this is your opportunity to lead a high-impact team.

What You'll Get

• Base Salary: $80,000+ DOE
• Performance Bonus: Uncapped earning potential based on team success
• Total Compensation Potential: $100,000 - $140,000+
• Medical, dental, and vision insurance
• Paid Time Off & Holidays
• Company vehicle, phone, and iPad
• 401(k) with company match
• Leadership development and growth opportunities
• Year-round stability (no slow seasons)
• Strong team culture built on performance and accountability

The Role (What You'll Lead)

This is a leadership role focused on building a high-performing service team.

You will:

• Lead and develop technicians
• Drive team performance and accountability
• Coach consistent service and customer experience
• Set the tone for professionalism and results

This is not a desk-only role-you'll be in the field coaching, supporting, and leading your team daily.

Key Responsibilities

Leadership & Accountability

• Lead, coach, and hold technicians accountable to performance standards
• Build a culture of ownership, professionalism, and results
• Drive daily execution through clear expectations and communication

Performance Focus

• Drive team results
• Identify gaps and coach for immediate improvement

Coaching & Development

• Train technicians on:
• Building rapport with customers
• Presenting options based on homeowner needs
• Communication and professionalism
• Conduct ride-alongs, performance reviews, and real-time coaching
• Develop technicians into top performers

Customer Experience

• Handle escalated customer concerns with urgency and professionalism
• Ensure every customer interaction reflects a high standard
• Support a 5-star service experience

Standards & Consistency

• Ensure proper documentation, job notes, and process consistency
• Uphold safety protocols and company standards

What We're Looking For

• 24+ years old with a valid driver's license and insurable record
• Ability to pass a background check and pre-employment drug screen
• Proven experience in team leadership, coaching, or management
• Strong ability to hold accountability and drive performance
• Excellent communication and problem-solving skills
• Customer-focused mindset

Important:

• HVAC technical experience is NOT required
• EPA certification is NOT required
• Mechanical experience is a plus, but not necessary

We are looking for a leader of people and performance-not just a technical expert.