Job Details

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.?

As our Customer Service Operations Lead , you will provide oversight of Team Lead(s), a team of representatives for one or more of our clients. You will serve as the primary operational liaison between onshore leadership, offshore leadership teams, and the client, ensuring alignment on expectations, performance, and continuous improvement initiatives.

To thrive in this role, you must have prior experience in a Leadership role of a high-volume Call Center within the healthcare revenue cycle industry. We are looking for experienced supervisors who enjoy driving their team to success by providing knowledge of the client objectives and the leadership and training to achieve them.

Here's what you'll experience working as a Customer Service Operations Lead :?

• Maintainand analyze KPI reporting, ACD metrics, and continuous improvement programs to drive performance and operational excellence.

• Act as the primary go-between for offshore leadership teams and the client, ensuring consistent communication, clarity ofobjectives, and rapid issue resolution.

• Partner with offshore leaders to ensure workflows and quality standards align with client expectations.

• Working with EMR systems such as EPIC, Meditech or Cerner to strategically support clients, meeting or surpassing theirobjectives.?

• Working knowledge of EOBs and authorizations/referrals.?

• You have management experience in a fast-paced call center team that handles anywhere from 40-100+ calls per day, per Representative.?

• Maintaininga level of performance that ensures success for your client'sobjectives.?

• Creating a solid virtual Team through regular communication with your Team Leads and Representatives.?

To succeed in this role, you must have:

• High school diploma, preferred?

• 5 yearsofleadership experience in a healthcare call center?

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For this US-based position, the base pay range is $45,926.43 - $72,250.29 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. (

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-###-#### for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent ( Consent Notice.pdf)

To learn more, visit: R1RCM.com

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R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: .