Job Details

The Client Service Representative (CSR) is the first point of contact for clients and their cats, setting the tone for a calm, compassionate, and professional visit. This role is essential to supporting a feline-focused veterinary practice by creating a low-stress, welcoming environment for both clients and patients while promoting exceptional service and efficient clinic operations. In this position, the CSR manages front-desk responsibilities such as greeting clients, scheduling appointments, answering phones, processing payments, and maintaining accurate medical records. Through consistent, high-quality service, the CSR helps build lasting client relationships and ensures positive first and final impressions. Sensitivity to feline behavior and the emotional needs of pet owners is essential. This role requires empathy, active listening, and professionalism at all times, particularly in stressful or sensitive situations. Strong organizational and prioritization skills are necessary to manage interruptions while maintaining a clean, calm, and inviting reception area. Collaboration with the hospital team is key to ensuring smooth daily operations and a client experience that reflects the clinic's high standards. Expectations & Requirements Education High school diploma or equivalent. Communication Skills Excellent verbal and written communication skills with proper grammar and professionalism. Ability to communicate clearly, calmly, and compassionately with clients in person, over the phone, and in writing. Client & Patient Care Commitment to exceptional client service with a focus on low-stress feline handling and education. Ability to build trust and foster long-term relationships with cat owners. Interpersonal Skills Compassionate, patient, and respectful toward clients, team members, and feline patients. Able to remain calm and supportive during emotional or sensitive situations. Task Management Strong organizational and prioritization skills. Ability to multitask efficiently with frequent interruptions. Technical Skills Proficiency with computer systems, including scheduling and medical record software. Previous veterinary reception or front-office experience preferred but not required. Physical Requirements Ability to sit, stand, and move for extended periods. Ability to lift up to 20 pounds as needed (e.g., carriers, supplies). Schedule Adherence Reliable attendance and punctuality for assigned shifts. Primary Responsibilities Client Interaction Patient Support Facility Upkeep Employment Type: Full Time Salary: $15 - $18 Hourly Bonus/Commission: No