Job Details

Customer Service Advisor

Job Category: Ops Hourly

Requisition Number: CUSTO004414

Description

Wage: $16.00 + Commissions

Essential Functions (Other Duties as Assigned)

Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints)

Identify customer needs through open-ended questions and active listening

Educate customers on available wash and detail packages, highlighting features, benefits, and value

Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only)

Promote and sell memberships, including Fast Pass and Unlimited programs

Present and explain current promotions and incentives to encourage additional purchases

Assist customers with payment transactions at the kiosk and answer general inquiries

Overcome objections with professionalism and empathy to guide customers to the best solutions

Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns

Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties- varies by business needs

Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment

Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep

Perform other duties as assigned to support the team and site performance

Education and Experience

High School Diploma or equivalent preferred, not required

Prior customer service or sale experience preferred, not required

Must be able to successfully pass a background check in accordance with company policies and applicable laws

Must be at least 16 years of age (or older where required by law or safety regulations)

Valid driver's license preferred (may be required depending on location and responsibilities)

Knowledge, Skills, and Abilities

Knowledge Basic understanding of customer service principles and practices Familiarity with point-of-sale systems Awareness of Spotless Brands' wash services, detain offerings, and membership options General knowledge of company policies and operational procedures Skills Excellent communication skills, including active listening and clear, persuasive speaking skills Strong customer service and people skills; ability to build rapport quickly Sales-minded with the ability to highlight value and drive conversions Effective organizational and time management skills Ability to multitask in a fast-paced, customer-facing environment Abilities Ability to work independently while remaining team focused Ability to remain calm and professional under pressure or high-volume periods Ability to adapt communication style to meet different customer needs and personalities Ability to operate or learn to operate point-of-sale and kiosk systems Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks Ability to work flexible hours, including evenings, weekends, and holidays

Physical Requirements

Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder Ability to twist, carry, reach, push, and pull frequently Ability to lift and carry 50 pounds without assistance for work-related materials Ability to work outdoors and be efficient in all weather conditions Ability to work on your feet in a fast-paced, physically active environment Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas Use of personal protective equipment (gloves, eyewear, etc....) as required Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise