Job Details

Job Description
ITTConnect is seeking an IT Project Manager - Avaya Infrastructure and Platform to work for one of our clients. This is a new position with a client that is a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the Telecom business.

Job location: Hybrid in Atlanta, GA 30329, 3 days a week onsite.

We are seeking a high-impact Project Manager to lead the deployment, maintenance, and optimization of business-critical Avaya infrastructure. This role requires a blend of technical depth in unified communications and the leadership to manage multi-vendor environments for a large-scale Telecom client.

Core Responsibilities:

• Infrastructure Leadership: Lead end-to-end projects for Avaya platform upgrades, migrations, and infrastructure maintenance.
• Team Management: Coordinate technical teams supporting Avaya ecosystems, ensuring high availability and rapid resolution of platform issues.
• Vendor Orchestration: Act as the primary point of contact for multiple third-party vendors, managing SLAs, contracts, and service delivery.
• Strategic Communication: Provide clear, high-level project status updates to Senior Leadership, translating technical roadblocks into business impact.

• Avaya Expertise: Proven experience managing projects involving Avaya Aura, Communication Manager, or Contact Center solutions.
• Vendor Management: Strong background in coordinating with external service providers and hardware/software vendors.
• Communications: Exceptional verbal and written skills; ability to navigate complex stakeholder environments with ease.
• Telecom Experience: Deep understanding of telecommunications workflows, infrastructure, and compliance standards.