Job Details

Customer Success Manager - UiPath

Remote

Experience: 8 - 12 Years

JD

Role Overview

• The Customer Success Manager (CSM) - UiPath is responsible for ensuring customers achieve maximum value and business outcomes from their UiPath automation investments.
• The role acts as a strategic partner to customers, driving adoption, value realization, retention, and expansion by aligning UiPath capabilities with customer business goals.

• Act as the primary point of contact for assigned UiPath customers post-implementation.

• Build trusted relationships with business, IT, and automation stakeholders.
• Drive customer onboarding, adoption, and long-term success.
• Conduct regular business reviews (QBRs).

• Define and track customer success plans, KPIs, and ROI.
• Identify opportunities to expand automation use cases.
• Promote best practices for UiPath governance and scalability.

• Proactively identify risks and drive mitigation plans.
• Act as a customer advocate coordinating with internal teams.

• Support renewals, upsell, and cross-sell opportunities.
• Identify expansion opportunities within customer accounts.

• Guide customers on Automation CoE setup and maturity.
• Educate customers on UiPath roadmap and best practices.

• Experience in Customer Success, Account Management, or Program Management.
• Functional or hands-on understanding of UiPath RPA platform.
• Experience working with enterprise customers.
• Strong communication and stakeholder management skills.

• UiPath certifications (Business Analyst, Advanced Developer, Solution Architect).
• Exposure to RPA, Intelligent Automation, AI/ML, Process Mining.
• Experience with ERP systems such as SAP or Oracle.

• Bachelor's degree in Engineering, Computer Science, Management, or related field.
• MBA or automation-related certifications are a plus.

• Customer-centric mindset.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment.