Job Details

The Patient Financial Counselor is responsible for coordinating payment with patients, collecting outstanding balances, and answering patient billing questions. The Patient Financial Counselor explains benefits, discusses the co-pay and/or out-of-pocket responsibilities with patients, conducts hardship interviews, develops payment plans for patients, processes CODs as well as payments that come in through the mail, and works to obtain and maintain the correct address of patients. Job Description: ?Job Responsibilities (listed in order of importance and/or time spent)Explains the patients benefits, discusses co-pays or out-of-pocket responsibilities, and creates a mutually agreed-upon payment plan to ensure payment. Conducts hardship interviews with patients as needed. Receives patient phone calls and answers their questions about invoices/statements received. Contacts patients to request additional information if insurance has terminated or denied charges. Works with pharmacy on ...Patient, Counselor, Financial, Department Manager, Customer Service, Payment, Healthcare