Job Details

Remote Hours: Monday - Friday 8:30am ET - 5:00pm ET

Role Overview

Join our team as a Customer Service Operations Specialist II, where you will play a key role in enhancing customer satisfaction through efficient order processing and support. You will handle customer orders, coordinate with various teams to resolve issues, and ensure a smooth operation in our customer service operations.

Key Responsibilities

• Efficiently process and manage routine customer orders by utilizing SAP and internal systems, ensuring accuracy and timely closure of all orders.

• Respond to inquiries from internal customers regarding order tracking, back orders, and product availability.

• Identify order delays and proactively communicate resolutions with a focus on improving customer experiences.

• Analyze order issues using internal reporting tools to gain insights into causes of delays and inventory shortages.

• Collaborate with internal teams, including Planners and Customer Service Representatives, to address customer concerns effectively.

• Coordinate international shipping and special order requirements in collaboration with Quality and Global Trade teams to uphold compliance standards.

• Manage orders for product samples and trials, collaborating with Marketing to meet specific criteria and objectives.

Qualifications

• 1-3 years of relevant experience is preferred.

• A High School Diploma, GED, or equivalent work experience is preferred.

• Bilingual candidates are preferred.

What We Seek

• Ability to apply acquired job skills and adhere to company policies to complete standard tasks.

• Capable of handling routine assignments and basic problem resolutions.

• Utilizes past practices and policies for guidance on standard work.

• Receives general direction on routine tasks and detailed instruction for new assignments.

• Consults with supervisors or senior peers for guidance on complex issues.

Compensation: Anticipated hourly range is $15.75 - $18.50. Bonus: Not eligible. Benefits: Cardinal Health offers a range of health and well-being support, including medical, dental, and vision coverage, paid time off, and 401k savings plan, among others.

Application Deadline: Applications are encouraged before 03/15/2026.

We encourage candidates from diverse backgrounds to apply, including individuals returning to work, persons with disabilities, veterans, and those without a college degree.

Cardinal Health is committed to creating an inclusive workplace that values diverse experiences and perspectives.