Job Details

Online Grocery Pick-Up Clerk at Kroger Family of Companies in Meridian, Idaho, United States Job Description Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety. RESPONSIBILITIES Essential Job Functions: Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers on-line orders in the most efficient manner with attention to freshness and quality. In-Store Grocery Shopper initiates and completes selection process for customers on-line orders. Online Grocery Pick-Up team is responsible for assembling customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards. E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customers order at time of pick-up. Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. Adhere to local, state, and federal laws, food safety procedures, and company guidelines. Receive customers orders from Order Selector according to guidelines, store products in optimal temperature zones. Read and follow directions given in the note section Ensure quality and freshness of all items chosen Communicate with customers via a portable phone and respond to calls in a professional and timely manner Retrieve each customers order from all staging locations and ensure order accuracy, load order into customers cars Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping. Process the orders through the point of sale (POS) system Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock Maintain organization and cleanliness of staging areas and equipment Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair Perform required opening and closing procedures Assist in training new e-Commerce team members Meet/exceed productivity standards Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. QUALIFICATIONS Minimum Position Qualifications: Ability to work without supervision Ability to read shelf tags Basic math skills (i.e., counting, addition, and subtraction) Excellent oral/written communication skills Desired Previous Experience: Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier To view full details and how to apply, please login or create a Job Seeker account