Job Details

Overview

GovCIO is on the lookout for a talented Network Performance Engineer to support and enhance our client's needs. The ideal candidate will play a pivotal role in maintaining and optimizing a large-scale network for a prominent Government Agency. This position is fully remote.

Responsibilities

• Deliver top-notch Incident Response support by monitoring the ticketing system and resolving network-related incidents efficiently.

• Manage and improve our SolarWinds instance, ensuring effective monitoring and alert generation for network equipment.

• Develop and maintain interactive web dashboards that utilize programming and database calls to SolarWinds and other systems through SWQL Studio.

• Participate in troubleshooting sessions for connectivity issues by leveraging SolarWinds, analyzing packet capture data, and reviewing syslogs.

• Utilize advanced network diagnostic tools to swiftly pinpoint and resolve network anomalies, thereby minimizing downtime.

• Conduct thorough root cause analysis on diagnosed network issues.

• Proactively identify and address network anomalies, optimizing overall network performance through robust diagnostics.

• Create and maintain comprehensive technical documentation related to managed systems.

• Ensure adherence to security standards, policies, and best practices in IT systems and data protection.

• Train and mentor internal teams on effective utilization of SolarWinds for enhanced monitoring and network issue diagnosis.

Qualifications

• A Bachelor's degree alongside 5 - 8 years of relevant experience.

• Over 5 years of experience in monitoring and managing network equipment.

• Proficient experience with Incident and Request ticketing systems.

• Strong expertise in SolarWinds, including dashboard creation and management.

• A solid understanding of networking protocols (TCP/IP, HTTP/HTTPS, DNS, etc.) and SNMP in SolarWinds contexts.

• Fundamental knowledge of MPLS, WAN routing principles, IPv4, and IPv6 protocols.

• Basic understanding of Red Hat Enterprise Linux (RHEL 8/9) for Apache2 web server administration.

• Some familiarity with API usage for data extraction across various vendor platforms.

• Basic coding skills in Bash, Python, PHP, Perl, JavaScript, and MySQL.

• Proficiency with Microsoft Office suite and familiarity with cloud service providers (AWS, Azure, Google Cloud).

• A collaborative team-oriented mindset, along with the ability to work independently when needed.

Clearance Required: Candidates must be capable of obtaining and maintaining a HUD Public Trust clearance.

Company Overview

GovCIO is dedicated to transforming government IT. We aim to enhance the operations of government agencies through innovative IT solutions. We seek exceptional individuals to join our mission, fostering a collaborative environment that values and invests in its people.

What You Can Expect

Interview & Hiring Process

• Selected candidates will engage in a thorough interview process that includes a virtual video interview.

• Participants must have their camera on and show a valid photo ID.

• Enhanced biometrics ID verification screening and background checks will be conducted.

Employee Perks

Join us to gain a rewarding work experience along with various benefits, including:

• Employee Assistance Program (EAP)

• Corporate Discounts

• Access to a Learning & Development platform, including certification preparation resources

• Training, Education, and Certification Assistance for full-time employees

• Referral Bonus Program

• Internal Mobility Program

• Pet Insurance

• Flexible Work Environment

We celebrate the unique talents of our employees, driving our success in supporting customers and enhancing employee experiences. Join us to be part of a culture that prioritizes continuous growth and development.

We are an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran.

Posted Salary Range

USD $90,000.00 - USD $120,000.00 /Yr. Note that base pay offered may differ based on various factors, including market location, job-related knowledge, skills, education, experience, and internal equity.