Job Details

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Position Summary
The Director of MSP Oversight and Compliance, is responsible for managing Retina Consultants of America's (RCA) Managed Service Providers (MSPs) and Internal IT Infrastructure (ITI) Team Members, facilitating seamless integration and operational efficiency. This role ensures MSP and internal ITI alignment with Cencora's IT Infrastructure Standards, Procedures, and Policies. Reporting to the Federate IT Infrastructure VP, the Director of MSP Oversight and Compliance plays a crucial role in unifying diverse teams and service providers under Cencora's strategic framework, ensuring a cohesive and compliant IT infrastructure. This position is integral to fostering robust relationships and managing work between RCA and its IT partners.
Key Responsibilities
Relationship Management: Develop and maintain strong, collaborative relationships with RCA's strategic IT MSPs and Internal IT Infrastructure Team members. Act as the primary liaison to ensure smooth communication and partnership.
Compliance and Standards Alignment: Ensure that IT MSPs and RCA Internal Infrastructure teams consistently adhere to Cencora's IT Infrastructure standards, processes, and procedures. Collaborate closely with IT Infrastructure and Information Security teams to align strategies and operations.
Contractual Oversight: Oversee and manage the contractual aspects of agreements with MSPs, ensuring compliance with terms and conditions. Address any discrepancies or issues promptly and effectively.
Performance Monitoring: Regularly assess and report on the performance and compliance of MSPs to ensure service delivery meets Cencora's expectations and requirements.
Process Improvement: Identify opportunities for improving alignment and addressing gaps between Cencora and RCA pertaining to IT infrastructure standards, processes and procedure and increasing maturity for IT Infrastructure services.
Risk Management: Identify potential risks in MSP operations and develop strategies to mitigate them. Ensure proactive management of compliance-related risks.
Strategic Planning: Contribute to the strategic planning of the IT Federated Team by aligning MSP activities with broader organizational goals.
Qualifications
Education: Bachelor's degree in Information Technology, Business Administration, or related field. Advanced degree preferred.
Experience: Minimum of 10 years of experience in IT infrastructure management, with a focus on MSP oversight and compliance.
Skills:
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Proven experience in managing complex contractual agreements.
• Working and managing highly decentralized environments.
• Thorough understanding of IT infrastructure standards and compliance requirements.
• Ability to analyze data and performance metrics to drive improvements.
Attributes:
• Detail-oriented with strong organizational skills.
• Proactive problem solver with a strategic mindset.
• Ability to work effectively in a collaborative, team-oriented environment.