Job Details

As a Customer Support Specialist, you will play a crucial role in delivering exceptional customer service to approximately 30-50 automotive dealerships. In this position, you will act as a trusted consultant, ensuring that our customers are maximizing the benefits of our software products. Your primary responsibilities will include:

• Providing high-quality on-site and video conference support to customers.
• Helping dealerships understand and utilize the features of the software they have purchased.
• Building strong relationships with customers to foster satisfaction and loyalty.
• Identifying opportunities for additional training and support to enhance customer success.

With approximately 80% of your time spent on-site and 20% in video conferencing, you will have the flexibility to engage with customers in various environments. This is an excellent opportunity for those passionate about customer service and eager to contribute to the success of automotive businesses.